Janea Huddleston
Smiths Grove,KY
Summary
Dynamic Shift Lead Manager with a proven track record at McDonald's, excelling in staff supervision and customer service. Expert in inventory management and complaint resolution, fostering a high-performance team culture. Committed to food safety compliance and enhancing service quality, driving operational excellence and customer satisfaction. I have also been working with this company for 4 years now.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
McDonald's Restaurant
05.2022 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and safety protocols.
- Coordinated shift schedules to optimize staffing levels and service quality.
- Managed inventory levels, ensuring adequate supply of food and beverage items.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored food preparation standards to maintain compliance with health regulations.
- Conducted performance evaluations, providing feedback to improve team productivity.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 05.2022
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and safety protocols.
- Coordinated shift schedules to optimize staffing levels and service quality.
- Managed inventory levels, ensuring adequate supply of food and beverage items.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored food preparation standards to maintain compliance with health regulations.
- Conducted performance evaluations, providing feedback to improve team productivity.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
High School Diploma -
Edmonson County High School
Brownsville, KY05.2023
Skills
- Staff supervision
- Customer service
- Shift coordination
- Inventory management
- Complaint resolution
- Food safety compliance
- Team training
- Workflow optimization
- Leadership skills
- Safety protocols
- Employee coaching
- Process improvement
- Service quality enhancement
- Work ethic demonstration
Timeline
Shift Lead Manager
McDonald's Restaurant
05.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 05.2022
High School Diploma -
Edmonson County High School