Nicole Hardaway
Orchard Brokerage, LLC
Atlanta,GA
1
Certification
21
years of professional experience
Dynamic professional with extensive experience in real estate transaction coordination and client relationship building. Known for attention to detail and effective communication, driving successful outcomes in complex listings and closing processes across multiple markets.
Work History
Listing Coordinator- Remote
1 Year 1 Month- Coordinated property listings and ensured accurate information across platforms in the DFW, GA, Austin, Tennessee and Denver markets
- Assisted agents in creating compelling marketing materials for new listings, contributing to increased client interest.
- Completed amendments to address any updates pertaining to the listing agreement for the property.
- Prepared and managed new listing files, ensuring all required disclosures and paperwork are complete and compliant
- Entered and updated property listings in the MLS (Multiple Listing Service) with accurate details, photos, and pricing
- Coordinated professional photography, videography, floor plans, and virtual tours for listings
- Ensured compliance with brokerage, MLS, and state real estate regulations
- Tracked and managed listing deadlines, including price changes, contract expirations, and renewals
Sr. Transaction Coordinator- Remote
3 Years 11 Months- Managed the entire real estate transaction process from contract-to-closing, ensuring seamless and efficient operations for sellers and buyers.
- Coordinated closing activities with title companies, lenders, and agents, meticulously gathering and organizing all required documentation, and accurately recording transactions in MLS systems.
- Prepared properties for listing, showings, and handover to new owners, maintaining impeccable standards of presentation and customer satisfaction.
- Served as the primary point of contact for clients throughout the contract-to-close phase, providing proactive updates and swiftly addressing any concerns to ensure a positive client experience.
- Proactively identified and resolved issues that may arise, utilizing resources and innovative solutions to maintain transaction timelines and exceed customer expectations.
- Ensured compliance with contract requirements, meticulously maintained organized records, and proficiently managed contract revisions and amendments.
- Fostered clear communication and had experience at building strong working relationships and cross-functional collaborations among all stakeholders including external HOA teams, utility teams, title officers and loan officers, facilitating smooth closings and timely issue resolution.
- Monitored and validated earnest money and option fee payments, ensuring accuracy and adherence to financial guidelines.
- Collaborated closely with my counterparts to optimize contract processing procedures and enhance overall operational efficiency.
- Drove efficiency initiatives within the transaction team, including conducting beta tests on new CRM releases and implementing process improvements.
- Reviewed and finalized closing documentation, ensuring accuracy and consistency between preliminary and final ALTA/Settlement Statements.
- Conducted comprehensive training sessions for multi-departmental teams on updated CRM processes and procedures, contributing to organizational growth and effectiveness.
- Managed listings across multiple states, ensuring compelling and accurate content with detailed descriptions, documents, images, floor plans, and 3D tours.
- Complete transactions for a diverse portfolio of 50+ agents, maintaining high standards of service and efficiency across all transactions.
- Possessed expert knowledge of real estate contract processing in TX, GA, CO, NC, and DMV regions.
- Thrived in PropTech or high-growth, high-stakes environments.
Realtor- Remote
3 Years 2 Months- Guided residential and investment real estate transactions for buyers, ensuring meticulous attention to detail and client satisfaction throughout each stage.
- Successfully negotiated sales and lease agreements, employing strategic negotiation tactics and drafting detailed contracts to safeguard client interests.
- Cultivated strong relationships with brokers, lenders, agents, and clients, fostering open communication and trust to facilitate successful transactions.
- Generated real estate leads and maintained diligent follow-up across diverse channels, converting prospects into loyal clients.
- Generated real estate leads effectively and maintained diligent follow-up using diverse channels to convert prospects into loyal clients.
- Negotiated sales and lease agreements, employing strategic tactics and drafting detailed contracts to protect client interests.
- Conducted comprehensive property walk-throughs with clients, offering expert insights into property features and benefits to facilitate informed decision-making.
Facilities Project Manager- Hybrid
3 Years 1 Month- Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Implemented sustainable practices in facility operations, enhancing environmental responsibility and operational efficiency.
- Led property buildouts and facility repairs, overseeing projects from initiation to completion with meticulous attention to detail and adherence to timelines.
- Strategically coordinated the relocation of a 65-employee office from a 10,000 sq ft space to a 3,000 sq ft space within a tight timeframe, minimizing operational disruption.
- Implemented and maintained distribution systems for public transportation and building access passes, ensuring secure and organized facility access for employees and visitors.
- Developed and executed employee seating charts and office reconfiguration plans aligned with branding and functionality goals, optimizing workspace efficiency.
- Established escalation protocols for pupil and building safety, ensuring swift and appropriate responses to on-site incidents.
- Analyzed yearly financial data and executed strategic cost reduction initiatives through effective vendor management, enhancing operational profitability.
- Demonstrated strong remote management capabilities, ensuring continuous office operations and support for remote and on-site employees.
Real Estate Portfolio Manager/ Training Generalist
3 Years 1 Month- Managed real estate portfolio performance, ensuring alignment with investment strategies and market trends.
- Analyzed market data to inform acquisition strategies and identify growth opportunities within portfolio.
- Developed comprehensive property management plans to optimize asset value and tenant satisfaction.
- Collaborated with cross-functional teams to enhance operational efficiencies and streamline processes.
- Developed and implemented a comprehensive sales training guide for incoming sales agents, ensuring thorough onboarding and equipping them for success in the real estate field.
- Conducted diligent follow-up on leads from the company pipeline and client database, maximizing opportunities and fostering strong client relationships.
- Advised senior management on new escalation developments and led action plans in the field to promptly address issues, ensuring high client satisfaction and retention rates.
- Collaborated with maintenance teams to assess property conditions and scope renovations, ensuring homes were move-in ready and minimizing post-move-in service requests.
- Managed properties from turnover completion to client move-in, overseeing maintenance activities to enhance client experience and reduce service issues.
- Identified sales and service quality issues impacting customer satisfaction, leading discussions in company meetings to gather insights and develop effective solutions.
- Conducted property tours and showings for prospective and current residents, utilizing strong customer service skills and a consultative sales approach to meet their needs.
- Prepared lease-related documentation accurately and efficiently, including lease applications and move-in documents, ensuring compliance with real estate transaction laws.
- Maintained current knowledge of residential home inventory, pricing, availability, and market trends, collaborating with analysts to adjust pricing strategies and minimize vacancy periods.
- Implemented effective marketing strategies and materials to increase qualified traffic and internet leads, enhancing property visibility and attracting potential tenants.
- Utilized real estate CRM platforms such as Yardi and MRI to manage properties and client relationships efficiently.
Senior Property Leasing and Operations Manager
4 Years 7 Months- Led initiatives to optimize resource allocation, resulting in cost savings for property management operations.
- Streamlined operational processes to enhance efficiency across multiple properties.
- Developed and implemented training programs for team members, improving service delivery standards.
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
- Successfully completed leasing packages for all rental properties, maintaining an occupancy rate of 85% or higher. Efficiently processed denial letters to inform prospective applicants of application rejection, ensuring transparency and compliance with leasing regulations.
- Assisted in the development of marketing plans, internet and print advertisements, and marketing copy to attract potential tenants. Contributed to strategies aimed at maximizing property visibility and attracting qualified applicants.
- Performed various administrative duties including rent collection, written correspondence with tenants, property and facilities maintenance, and administering lease closings. Ensured smooth and efficient operation of property management activities.
- Utilized housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation, optimizing property performance.
- Addressed, investigated, and resolved tenant complaints promptly and effectively, documenting actions taken to ensure tenant satisfaction and compliance with rental agreements. Provided emergency 24-hour on-call services to tenants, demonstrating commitment to tenant support and property management.
- Experienced in preparing properties for disposal, actively participating in the disposition process once secured. Contributed to the efficient and effective transition of properties out of the portfolio, ensuring compliance with regulatory requirements and maximizing returns on investment.
Customer Service Manager
4 Years 1 Month- Led customer service team to enhance client satisfaction through effective communication strategies.
- Implemented training programs for staff to improve service quality and operational efficiency.
- Developed workflows that streamlined customer issue resolution processes, reducing response times.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives across the department.
- Successfully served as interim branch manager during transitional periods, demonstrating strong leadership and decision-making skills to ensure seamless operations and sustained client satisfaction.
- Acted as the primary point of contact for various client inquiries and standard processes within the financial institution, maintaining proactive communication to enhance client relationships.
- Facilitated daily meetings and conference calls focused on marketing programs and sales quotas across departments, promoting collaboration and goal alignment to achieve organizational objectives.
- Generated weekly reports on team success and missed opportunities, providing actionable insights into performance metrics for team managers.
- Mediated discussions to resolve discrepancies and align strategies with overall targets and deadlines, fostering accountability and driving performance improvement initiatives within the organization.
Education
Bachelor of Science - International Business
Bachelor of Arts - Marketing
Product Management - Product Management
Skills
Contract preparation
Real estate documentation
Real estate
Residential real estate
Attention to detail
Time management
Problem-solving
Multitasking
Time management
Dependability
Cross-functional collaboration
Adaptability
Analytical thinking
Interpersonal skills
Conflict resolution
Project management
Active listening
Problem-solving
Certification
Certified Scrum Master
Certified Agile JIRA
Timeline
Listing Coordinator- Remote
Orchard Brokerage, LLC
06.2025 - 07.2026Read More
Sr. Transaction Coordinator- Remote
Orchard Brokerage, LLC
07.2021 - 06.2025Read More
Realtor- Remote
Easystreet Realty
05.2018 - 07.2021Read More
Facilities Project Manager- Hybrid
One & All
02.2017 - 03.2020Read More
Real Estate Portfolio Manager/ Training Generalist
Colony American Homes/ Waypoint Homes
01.2014 - 02.2017Read More
Senior Property Leasing and Operations Manager
Equity Residential
04.2009 - 11.2013Read More
Customer Service Manager
Wachovia Bank
03.2005 - 04.2009Read More
University of North Carolina Charlotte
Bachelor of Science from International Business
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University of North Carolina At Charlotte
Bachelor of Arts from Marketing
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General Assembly
Product Management from Product Management
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