Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
AssistantManager

Nicole Hardy

medical assistant
Bradenton,FL

Timeline

Customer Service Representative

PSEG Long Island
11.2024 - 01.2025

Medical Assistant/Medical Receptionist

Island Primary Medical
11.2019 - 11.2024

Resident Service Assistant

Bristal Assisted Living
09.2015 - 03.2016

Geriatric Caregiver

Atria Assisted Living
05.2012 - 10.2014

Manager

5 Star Auto Detailing
11.2006 - 08.2018

High School Diploma -

Harbor Fields High School
09.1999 - 06.2003

Work History

Customer Service Representative

PSEG Long Island
Melville, New York, NY
11.2024 - 01.2025
  • Managed customer interactions through phone, email, and chat channels to enhance satisfaction.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to ensure timely resolution of escalated customer concerns.
  • Gained knowledge of product offerings to provide informed recommendations to customers.
  • Utilized CRM software to log customer interactions and track support requests effectively.
  • Maintained up-to-date knowledge of company policies and procedures for effective service delivery.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Medical Assistant/Medical Receptionist

Island Primary Medical
Babylon, NY
11.2019 - 11.2024
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient scheduling and appointment coordination efficiently.
  • Maintained accurate medical records using electronic health record systems.
  • Administered vaccinations and performed routine laboratory tests as needed.
  • Educated patients on treatment plans, medications, and follow-up care.
  • Ensured cleanliness and organization of examination rooms and equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Supported billing processes by verifying insurance information accurately.
  • Collaborated with multidisciplinary teams to enhance patient care delivery.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Manager

5 Star Auto Detailing
Huntington, NY
11.2006 - 08.2018
  • Led cross-functional teams to streamline operational workflows and enhance productivity.
  • Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
  • Oversaw project timelines, ensuring alignment with business objectives and stakeholder expectations.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Analyzed operational data to identify trends, driving informed decision-making for process improvements.

Resident Service Assistant

Bristal Assisted Living
East Northport, NY
09.2015 - 03.2016
  • Conducted comprehensive patient assessments to formulate effective treatment plans.
  • Collaborated with interdisciplinary teams to enhance patient care and outcomes.
  • Mentored junior residents in clinical procedures and best practices.
  • Implemented quality improvement initiatives to streamline workflows within the department.
  • Managed patient caseloads effectively, ensuring timely follow-up and documentation.

Geriatric Caregiver

Atria Assisted Living
East Northport, NY
05.2012 - 10.2014
  • Provided compassionate personal care to elderly clients, ensuring comfort and dignity in daily activities.
  • Assisted clients with mobility challenges, promoting independence through tailored support strategies.
  • Monitored vital signs and health conditions, reporting changes to healthcare professionals promptly.
  • Developed individualized care plans in collaboration with families and healthcare teams to meet client needs effectively.
  • Trained new staff on caregiving best practices and company protocols, enhancing team performance and service quality.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Harbor Fields High School
Greenlawn, NY
09.1999 - 06.2003

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Call center experience

Relationship building

Appointment scheduling

Order processing

Team development

Documentation

Administrative support

Microsoft Office Suite

Microsoft PowerPoint

Paperwork processing

Product knowledge

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Complaint resolution

Client relations

Customer satisfaction measurement

Payment processing

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Important To Me

Flexible work hoursWork from home optionHealthcare benefitsCareer advancementPaid sick leavePaid time off401k match4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Nicole Hardymedical assistant