NICOLE HARGROVE
Biloxi,MS
Summary
Results-driven customer service and sales professional with over 15 years of experience supporting customers in call center, retail, and hospitality environments. Experienced in hybrid and remote-capable work settings, handling high-volume customer interactions, resolving issues efficiently, and driving customer satisfaction. Strong communication, multitasking, and problem-solving skills with proven success in customer support and sales performance.
Overview
25
25
years of professional experience
Work History
Customer Service Representative / Sales (Hybrid)
AT&T
01.2025 - Current
- Provide remote customer support for billing, account management, and service troubleshooting
- Resolve customer concerns while maintaining high satisfaction standards
- Promote products and services through solution-based selling
- Document customer interactions accurately using internal systems
- Meet daily performance metrics and sales goals
Cashier / Customer Service Associate
Sam’s Club
01.2021 - 01.2025
- Delivered exceptional customer support in high-volume retail operations
- Handled transactions and member account assistance
- Resolved customer concerns efficiently and professionally
- Maintained accurate cash handling procedures
Hotel Reservations Specialist
Hilton
09.2012 - 10.2016
- Managed inbound reservation requests and booking changes
- Assisted customers with accommodations, pricing, and account questions
- Entered and updated customer information accurately
- Delivered professional phone-based customer service
Cashier
A&A
03.2007 - 07.2012
- Processed customer transactions accurately
- Assisted customers with product and service inquiries
- Maintained organized records and daily balancing procedures
Trainer / Cashier
McDonald’s
03.2001 - 12.2009
- Trained team members on customer service standards and operational procedures
- Assisted with onboarding and coaching employees
- Maintained service efficiency and customer satisfaction
Education
Ged
Biloxi, MSSkills
- Remote Customer Support
- Call Center Operations
- Customer Retention
- Sales & Upselling
- Conflict Resolution
- Microsoft Office
- Data Entry & Documentation
- Reservation Systems
- CRM/Customer Account Management
- Multitasking
- Team Collaboration
- Professional Communication
Timeline
Customer Service Representative / Sales (Hybrid)
AT&T
01.2025 - Current
Cashier / Customer Service Associate
Sam’s Club
01.2021 - 01.2025
Hotel Reservations Specialist
Hilton
09.2012 - 10.2016
Cashier
A&A
03.2007 - 07.2012
Trainer / Cashier
McDonald’s
03.2001 - 12.2009
Ged