Nicole Harrell
Las Vegas
Summary
Results-driven operations management leader with stellar record of accomplishment in salon industry. Successful at boosting staff productivity, customer satisfaction and business profits with proactive and ambitious approaches. Ready to bring abilities and expertise in order to advancing operational success.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-12
Delta Academy - GCSA Campus
Las Vegas
03.2023 - Current
- Integrated technology into lessons when appropriate for enhanced learning experiences.
- Established positive relationships with administrators, teachers and parents.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Adapted teaching methods according to the individual needs of each student.
- Utilized various teaching techniques to motivate students and foster their academic growth.
- Administered assessments and evaluated student performance in accordance with district standards.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Enforced school policies regarding discipline, attendance, dress code.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Adapted lesson plans to meet the individual needs of each student.
- Attended faculty meetings and professional development workshops.
Office Manager
Gamechangers Sports
Las Vegas
03.2018 - 03.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Collaborated closely with Owners to effectively manage day-to-day operations, marketing goals, staffing, etc
- Instituted dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives.
- Automated office operations, managing client correspondence, record tracking and data communications.
- Proactively identified and solved complex problems that impact management and business direction
- Served as main point of contact for outside vendors.
- Prepared payroll for employees, verifying time cards and resolving issues efficiently.
Salon Manager
Color, A Salon by Michael Boychuck
Las Vegas
04.2012 - 03.2018
- Handled guest complaints, maintaining a positive experience for all salon patrons.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Addressed customer problems quickly and according to service standards.
- Accountable for all staff development, budgeting and supply ordering.
- Delivered a high level of service, encouraging all employees to follow suit
- Enforced safety procedures in accordance with facility policies and government regulations.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Modernized company structure and policies to meet changing market demands.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Worked directly with Owner and Caesars Executive Team to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
- Scheduled employees and made sure all shifts had adequate coverage.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Managed all areas of salon operations, including appearance, performance and sales of products.
Salon Manager
Amp Salon at the Palms
Las Vegas
02.2008 - 04.2011
- Handled guest complaints, maintaining a positive experience for all salon patrons.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Addressed customer problems quickly and according to service standards.
- Accountable for all staff development, budgeting and supply ordering.
- Delivered a high level of service, encouraging all employees to follow suit
- Enforced safety procedures in accordance with facility policies and government regulations.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Modernized company structure and policies to meet changing market demands.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Worked directly with Owner and Executive Team to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
- Scheduled employees and made sure all shifts had adequate coverage.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Managed all areas of salon operations, including appearance, performance and sales of products.
Education
Bachelor of Science - Urban Studies
University of Nevada Las Vegas
Las Vegas02-2023
High School Diploma -
Green Valley High School
Henderson, NV1995
Skills
- Client satisfaction
- Day-to-day operations
- Vendor relations
- Recruitment and hiring
- Perform well in high-demand, fast-paced environments
- Customer friendly
- Cash management experience
- Safety awareness
Timeline
Substitute Teacher, K-12
Delta Academy - GCSA Campus
03.2023 - Current
Office Manager
Gamechangers Sports
03.2018 - 03.2023
Salon Manager
Color, A Salon by Michael Boychuck
04.2012 - 03.2018
Salon Manager
Amp Salon at the Palms
02.2008 - 04.2011
Bachelor of Science - Urban Studies
University of Nevada Las Vegas
High School Diploma -
Green Valley High School