Nicole Harrington
Las Vegas,NV
Summary
Detail-oriented professional specializing in staff development and operational efficiency. Known for strategic planning and enhancing patient care, consistently achieving measurable improvements in team performance and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor/ Credentialing/Medical Records Clerk
Forte Family Practice
Las Vegas, NV
06.2023 - Current
- Supervised daily operations, ensuring compliance with healthcare regulations and best practices.
- Trained and mentored staff on patient care protocols and administrative procedures.
- Streamlined scheduling processes, enhancing appointment efficiency and patient flow.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Trained new staff on record-keeping procedures and EHR system navigation.
Medical Assistant Apprentice/Office Supervisor
Dermabella Medical Spa
Las Vegas, NV
02.2021 - 06.2023
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Managed appointment scheduling and follow-ups, enhancing patient flow efficiency.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Streamlined administrative tasks such as answering phone calls, managing insurance claims, and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Supported dermatological procedures by preparing instruments and maintaining sterile environments.
- Managed budgets effectively, ensuring resource allocation aligned with organizational goals.
Client Care / VIP Care Specialist/Medical Front Office Supervisor
FYZICAL Therapy & Balance Centers
Las Vegas, NV
01.2015 - 07.2022
- Assessed patient needs and provided guidance on therapeutic exercises and balance techniques.
- Educated patients on injury prevention strategies and wellness initiatives.
- Organized medical appointments for patients while coordinating transportation when necessary.
- Prepared reports for workload and performed quality assurance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Managed electronic health record systems, maintaining data accuracy and compliance with regulations.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
Certification
CPR Certified
Timeline
Supervisor/ Credentialing/Medical Records Clerk
Forte Family Practice
06.2023 - Current
Medical Assistant Apprentice/Office Supervisor
Dermabella Medical Spa
02.2021 - 06.2023
Client Care / VIP Care Specialist/Medical Front Office Supervisor
FYZICAL Therapy & Balance Centers
01.2015 - 07.2022