Nicole Hartman
Bay City,MI
Summary
Dynamic leader with a proven track record at Clean Team, enhancing team productivity and customer satisfaction through effective problem-solving and team management. Skilled in implementing strategic improvements and fostering a culture of accountability and support. Excels in multitasking and organization, with a keen attention to detail and a commitment to quality assurance.
Overview
14
14
years of professional experience
Work History
Support Supervisor
Clean Team
09.2020 - Current
- Defined performance standards for support team, enhancing accountability.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and improved response times.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Janitor
Clean Team
12.2012 - 09.2020
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Home Health Aid
State of Michigan
06.2011 - 02.2014
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
Associates In Science - Biology
Delta College
Bay City, MIHigh School Diploma - General Studies
John Glenn High School
Bay City 06.2010
Skills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
- Problem-solving
- Training and mentoring
- Flexible schedule
- Work Planning and Prioritization
- Staff training
- Staff management
- Quality assurance
- Attention to detail
- Multitasking and organization
- Decision-making
- Handling complaints
- Self motivation
- Goal setting
Timeline
Support Supervisor
Clean Team
09.2020 - Current
Janitor
Clean Team
12.2012 - 09.2020
Home Health Aid
State of Michigan
06.2011 - 02.2014
Associates In Science - Biology
Delta College
High School Diploma - General Studies
John Glenn High School
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