Nicole Hayes
Phoenix,AZ
Summary
Detail-oriented and deadline-driven professional with a Postbaccalaureate Certificate in Paralegal Studies, an active Arizona Real Estate License, and extensive experience supporting real estate transactions, BPO evaluations, and title documentation. Skilled in drafting reports, analyzing zoning and property data, and maintaining compliance with legal and regulatory standards. Experienced in remote, fast-paced environments requiring independent problem-solving and cross-functional coordination. Comfortable preparing client-facing documents and assisting with lien searches, closings, and file audits. Seeking to leverage legal education and real estate expertise in a hybrid transactional law role.
Overview
17
17
years of professional experience
Work History
BPO Provider
ServiceLink
10.2024 - Current
- Prepared Broker Price Opinions (BPOs), Comparative Market Analyses (CMAs), and Uniform Property Data (UPD) reports for national mortgage lenders including Rocket Mortgage, Wells Fargo, and Federal Home Loan Mortgage Corporation.
- Conducted on-site property inspections and remote valuations, collecting and analyzing data on property condition, layout, deferred maintenance, zoning, and neighborhood influences.
- Interpreted sales comps, APNs, tax data, MLS records, and public documents to determine fair market value and quick-sale pricing within strict turnaround deadlines.
- Submitted legal documentation through secure portals, ensuring compliance with state-specific disclosure requirements and valuation regulations.
- Coordinated with realtors, homeowners, and financial institutions to gather required access details, obtain photos, and verify information related to property ownership and sale history.
- Reviewed UAD guidelines and lender-specific instructions to ensure compliance and prevent revision requests or rejections.
- Maintained 100% on-time submission rate while managing multiple orders simultaneously across Maricopa County.
- Familiar with lien search processes, UCC considerations, and best practices in documenting property encumbrances or non-residential use.
Valuation Specialist
Opteon AMC INC
01.2023 - 04.2025
- Completed a wide range of valuation assignments, including Asset Valuation BPOs (Residential & Commercial), Construction Progress Inspection Reports (CPIMs), and Comparative Market Analyses (CMAs) for clients such as Rocket Mortgage, K. Hovnanian Mortgage, Story Family Trust, and Whirled Investors Fund.
- Conducted in-person site inspections and remote evaluations for single-family and 2–4 unit multifamily properties, assessing exterior condition, structural progress, occupancy status, and visible damage.
- Prepared and submitted legal-ready valuation reports with price reconciliation, repair cost estimates, and lender-required disclosures.
- Reviewed and reconciled MLS data, tax records, APNs, and public records to determine as-is, quick-sale, and as-repaired values within tight turnaround times.
- Performed CPIM draw inspections to verify construction progress and ensure eligibility for draw release funding.
- Coordinated with borrowers, realtors, and project managers to confirm access and inspection timelines, while maintaining a 100% on-time submission rate.
- Ensured full compliance with UAD standards, Fannie Mae/Freddie Mac guidelines, and state-specific legal and investor documentation requirements.
Real Estate Agent
EXp Realty, LLC
02.2022 - 12.2024
- Negotiated, facilitated, and managed residential real estate transactions across Maricopa County, securing accepted purchase offers for multiple buyer clients.
- Drafted buyer contracts that were successfully negotiated and accepted, demonstrating strong pricing strategy, offer presentation, and client advocacy.
- Conducted outreach campaigns using Mojo Dialer, averaging 100+ calls daily to connect with potential sellers, buyers, and expired listing leads.
- Scheduled and coordinated showings, listing appointments, and client tours via ShowingTime and direct outreach.
- Marketed listings, pre-qualified buyers, and hosted open houses to increase visibility and drive buyer interest.
Owner/ LMT
Knots Therapeutic Relaxation
06.2016 - 07.2019
- Founded and operated an independent massage therapy practice, managing all day-to-day business operations including scheduling, billing, client relations, and marketing.
- Delivered customized massage therapy sessions focused on pain management, injury recovery, and stress relief, tailoring treatment plans to individual client needs.
- Created and maintained detailed client intake and health history forms in accordance with HIPAA standards and Arizona licensing regulations.
- Built and retained a loyal client base through exceptional service and personalized care.
- Developed and executed targeted promotional campaigns through Groupon and social media, increasing first-time client bookings and monthly revenue.
- Managed inventory and supply ordering, ensured cleanliness and professional compliance, and maintained all business licensure and continuing education requirements.
Event Marketing LMT
BackFit Health + Spine
10.2015 - 05.2016
- Represented BackFit at corporate wellness events, gyms, schools, and local expos to generate leads through onsite chair massages
- Engaged with the public to promote chiropractic, physical therapy, and wellness services, educating potential clients on benefits
- Converted onsite participants into new patient appointments through persuasive communication and on-the-spot scheduling
- Collaborated with internal scheduling teams to ensure smooth transition from event to in-office consultation
- Maintained detailed lead tracking, follow-up calls, and appointment confirmations to maximize conversion rates
- Supported brand visibility and community outreach through a consistent presence at high-traffic events across the Valley
Brand Ambassador
Various Staffing Agencies
04.2009 - 10.2015
- Contracted through a range of agencies including Tallgrass Talent Group, Fusion Event Staffing, Sunflower Staffing, GC Marketing Services, Event Pro Strategies, ATN Promo, BookedOut, Push Models, and Big Orange Productions and more.
- Represented national brands through in-store demos, wine and spirit tastings, trade shows, festivals, and public promotional events.
- Engaged shoppers at major retailers like Walmart and Fry’s through branded sampling stations, offering product insights, tasting notes, and brand storytelling to educate consumers and drive immediate sales.
- Maintained deep product knowledge across beverage, food, lifestyle, and tech brands; ensured full legal compliance for alcohol sampling by coordinating with store managers, printing permits, and adhering to state liquor laws.
- Managed all aspects of event execution including display setup, sample organization, restocking, post-event documentation, and check-in procedures with store staff.
- Delivered consistent on-time performance and professional conduct, even during high-traffic weekend campaigns, contributing to successful regional promotions and increased brand visibility.
Education
Masters - Elementary Education
Grand Canyon University
Phoenix, AZ05.2019
Baccalaureate - Paralegal Studies
Kaplan University
Phoenix, AZ12.2014
Bachelor - Arts of Communications
Grand Canyon University
Phoenix, AZ12.2013
Skills
- Legal Document Preparation
- Real Estate Transaction Support
- Property Valuation (BPO, CMAs)
- Lien Search Familiarity
- CRM & Document Tracking Systems (MLS, Monsoon, LoopNet)
- Client-Facing Communication (Phone & Written)
- Title & Survey Review
- Independent Workflow Management
License
Real Estate Agent
Timeline
BPO Provider
ServiceLink
10.2024 - Current
Valuation Specialist
Opteon AMC INC
01.2023 - 04.2025
Real Estate Agent
EXp Realty, LLC
02.2022 - 12.2024
Owner/ LMT
Knots Therapeutic Relaxation
06.2016 - 07.2019
Event Marketing LMT
BackFit Health + Spine
10.2015 - 05.2016
Brand Ambassador
Various Staffing Agencies
04.2009 - 10.2015
Masters - Elementary Education
Grand Canyon University
Baccalaureate - Paralegal Studies
Kaplan University
Bachelor - Arts of Communications
Grand Canyon University