Summary
Overview
Work History
Education
Timeline
Generic

Nicole Haynes

Poca,WV

Summary

Driven, dedicated and detail-oriented office manager with years of experience in optimizing office operations and supporting business growth. Proven track record of managing administrative functions, overseeing staff, and improving office systems to enhance efficiency and productivity.

Overview

14
14
years of professional experience

Work History

Referral Specialist

Valley Healthcare
Hurricane , WV
09.2020 - Current
  • Compiled patient records and documentation for submission to referring physicians and healthcare facilities.
  • Verified insurance coverage and obtained necessary pre-authorizations for services.
  • Facilitated smooth referral process by developing relationships with specialty offices.
  • Delivered exceptional customer service to internal and external patients throughout the referral process.
  • Educated patients on the importance of following through with specialist appointments.
  • Managed patient referral process to ensure timely specialist appointments.
  • Traced referral outcomes and provided feedback to referring physicians.

Office Manager/Billing Specialist

Neveah Health and Wellness
South Charleston, WV
01.2011 - 08.2020
  • Managed office budgets and tracked expenses to monitor financial performance.
  • Handled purchasing of office supplies and equipment, ensuring cost-effectiveness and quality.
  • Maintaining accurate records, including employee files, company documents, and financial records.
  • Handled correspondence efficiently by managing incoming and outgoing mail, emails, and phone calls, ensuring proper distribution to relevant individuals.
  • Oversee office staff, assign tasks, and ensure the team meets its goals.
  • Assisted in the hiring process and facilitated training for new employees.
  • Conducted performance reviews, providing valuable feedback to employees.
  • Develop and implement office policies and procedures to improve efficiency. Oversee maintenance and repair of office facilities and equipment.
  • Maintaining staff meetings every month
  • Submitting employee's time to accounting

Education

Business

Boyd School of Business
Pittsburgh, PA
05-1996

High School Diploma -

Poca High School
Poca
05-1994

Timeline

Referral Specialist

Valley Healthcare
09.2020 - Current

Office Manager/Billing Specialist

Neveah Health and Wellness
01.2011 - 08.2020

Business

Boyd School of Business

High School Diploma -

Poca High School

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Nicole Haynes