Nicole Hernandez
Esthetician
Colorado Springs,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in esthetics with focus on waxing and eyelash extensions.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Manager
Short Stop Grill
Colorado Springs, CO
08.2020 - 08.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
Education
Esthetics
05.2022 - 01.2023
- Best Yets of August 2022 Recipient
High School Diploma -
08.2016 - 05.2020
Skills
- Employee Development
- Team Building
- Performance Tracking and Evaluation
- Work Planning and Prioritization
- Scheduling and Coordinating
- Verbal and Written Communication
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Staff Training
- Training and Development
- Teamwork and Collaboration
- Problem Resolution
- Team Leadership
- Calm Under Pressure
- Customer Service
- Time Management
- Good Judgment
- Interpersonal Relations
- Decision Making
- Shift Scheduling
- Waxing service provider
- Outstanding client retention
- Lash and eyebrow maintenance
- Facials and makeup applications
- Standard waxing understanding
- Guest services expertise
- Spa retail sales
- Public health codes knowledge
- Professional demeanor
- Diagnosing
Certification
- Dermalogica Clean Touch Certified Training - 2022
- Fixe Beauty eyelash extension training - 2022
- Barbicide Training - 2022
Timeline
The Salon Professional Academy - Colorado Springs - , Esthetics
05.2022 - 01.2023
Manager - Short Stop Grill
08.2020 - 08.2022
Mitchell High School - High School Diploma,
08.2016 - 05.2020
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