Nicole Hernandez
Stockton,CA
Summary
Organized and dedicated Medica Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated, motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
04.2018 - Current
- Maintaining office and clinical supplies, in addition to supply inventory in exam rooms
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supply patients with educational material as well as verbal instruction under the direction of the physician, coordinating incoming referrals
- Supported office staff and operational requirements with administrative tasks.
- Training of staff members (providers, clinical and reception staff) on the processes, and procedures of the clinic.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Claim Processor IV
Kaiser Permanente
12.2014 - 04.2018
- Release information to persons and agencies according to regulations
- Records coordinates release of medical information retrieves, and files charts such as pull and file numeric batches for staff clients as request daily
- Strictly followed all federal and state guidelines for the release of information
- Maintained a warm, pleasant, and professional manner while answering phones and preparing medical charts.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Prepared, boxed, and staged outgoing shipments.
Front and Back Office Lead Medical Assistant
Planned Parenthood Mar Monte
07.2007 - 12.2014
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 50+ patients per day.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Education
Bachelor of Science - Health Sciences And Administration
California State University Stanislaus
Turlock, CA05.2023
Skills
- Presentation Preparation
- Appointment Coordination
- Team building and supervision
- Patient Care Coordination
- Conflict resolution techniques
- Clinical Leadership
- Mentoring
- Team Supervision
- Performance Improvement
- Project Management
- Inventory Management
Accomplishments
- Workplace Safety Champion
- Osteoporosis Champion
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant
Kaiser Permanente
04.2018 - Current
Claim Processor IV
Kaiser Permanente
12.2014 - 04.2018
Front and Back Office Lead Medical Assistant
Planned Parenthood Mar Monte
07.2007 - 12.2014
Bachelor of Science - Health Sciences And Administration
California State University Stanislaus
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