NICOLE HESS
Rochester
Summary
Motivated and detail-oriented individual with a background in customer service and management, adept at problem-solving and driving operational efficiency.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Speedway Gas Station
Rochester
09.2025 - Current
- Processed customer transactions efficiently at the gas station.
- Assisted customers with inquiries and provided product information.
- Managed cash register operations and maintained accurate cash handling.
- Restocked merchandise and ensured store shelves were organized.
- Handled customer complaints with professionalism and empathy.
- Maintained cleanliness and safety standards throughout the store.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Premium server
Dennys Restaurant
Rochester
03.2024 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate food and beverage orders from guests.
- Delivered food and drinks promptly to tables.
- Maintained cleanliness and organization of dining area.
- Managed cash register and processed customer transactions efficiently.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Restaurant cleaner
Texas de Brazil
Rochester
01.2024 - 08.2024
- Ability to prioritize tasks and manage time effectively
- Experience working with kitchen and dining area cleaning
- Strong communication and teamwork skills
- Knowledge of proper cleaning chemicals and equipment
- Able to work efficiently in a fast-paced environment
- Excellent attention to detail and ability to follow cleaning protocols
Cashier
Home Depot
Rochester
03.2023 - 01.2024
- Operated cash register and processed transactions efficiently.
- Handled cash, credit, and debit card payments accurately.
- Provided excellent customer service by addressing inquiries and concerns.
- Maintained a clean and organized work area to promote a professional atmosphere.
- Adhered to company policies and procedures to uphold standards.
Customer Service
Rochester
04.2023 - 10.2023
- Provided exceptional customer service and exceeded performance metrics
- Processed orders, payments, and returns accurately
- Assisted customers with product selection and recommendations
Education
Associate -
Skills
- Product knowledge
- Leadership
- Customer relationship management
- Adaptability
- Teamwork
- Problem-solving
- Communication
Languages
English, Advanced
Timeline
Customer Service Cashier
Speedway Gas Station
09.2025 - Current
Premium server
Dennys Restaurant
03.2024 - 11.2025
Restaurant cleaner
Texas de Brazil
01.2024 - 08.2024
Customer Service
04.2023 - 10.2023
Cashier
Home Depot
03.2023 - 01.2024