Nicole Hice
Lake Ozark,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work History
Floral Designer
Hy-Vee
Lake Ozark, MO
02.2023 - Current
- Designed floral arrangements for various occasions and customer preferences.
- Collaborated with team members to create visually appealing displays.
- Maintained cleanliness and organization in the floral department workspace.
- Organized flower inventory to ensure availability for customer orders.
AOL service manager
Hy-Vee
Lake Ozark, MO
10.2021 - Current
- Managed daily operations of service department to ensure smooth workflow.
- Trained and supervised staff to enhance customer service skills.
- Am trained as both an opener and closer.
- Am aware of labor and how to control and maintain fair success in my department.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
Manager
Steak N Shake
Lake Ozark, MO
08.2015 - 10.2021
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Implemented quality control measures for food preparation and safety standards compliance.
- Addressed customer complaints promptly to enhance overall dining experience.
- Trained new employees on company policies and operational procedures effectively.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Certificate of High School Equivalence
Jefferson City, MOSkills
- Staff training
- Customer relationship management
- Operations management
- Complaint resolution
- Time management
- Team building
- Delegation skills
- Workflow optimization
- Positive attitude
- Customer service
- Crew leadership
References
References available upon request.
Timeline
Floral Designer
Hy-Vee
02.2023 - Current
AOL service manager
Hy-Vee
10.2021 - Current
Manager
Steak N Shake
08.2015 - 10.2021
Certificate of High School Equivalence