Adept at crafting memorable experiences, I leveraged my engaging personality and creative mixology skills at numerous local bars through the years to develop a loyal clientele and significantly enhance guest satisfaction. My expertise in efficient bar management and team collaboration consistently ensured high-quality service, even during peak hours.
Hi, I’m
Nicole Hiller
Morrisville,PA
Summary
Overview
18
years of professional experience
1
Certification
Work History
American Legion Post 834 Hall & Main Bar
Bartender
12.2009 - Current
Job overview
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
3 Little Piggies
Bartender
05.2024 - 11.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Sugar N Spice Daycare
Bartender
05.2023 - 08.2024
Job overview
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Mann Center
Bartender
05.2007 - 12.2009
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
Education
The Art Institute of PhiladelphiaPhiladelphia
Bachelor Of Science from Graphic Design
05.2004
University Overview
Pennsbury High SchoolFairless Hills, PA
Diploma from General Ed
06.2001
University Overview
Bucks County Technical High SchoolFairless Hills, PA
Diaploma from General Ed
06.2001
University Overview
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Handling difficult customers
- Cash register operation
- Memory retention
- Beverage preparation
- New hire training
- Drink preparation techniques
- Inventory
- Staff management
- Changing beer kegs
- Basic accounting
- Creative mixology
- Ordering bar supplies
- Ordering procedures
- Garnishing drinks
Certification
Ramp Certified
Blood Bourne Pathogen Certified
First Aode Certified
Heart Saver (AED) Certified
Timeline
Bartender
3 Little Piggies
05.2024 - 11.2024
Bartender
Sugar N Spice Daycare
05.2023 - 08.2024
Bartender
American Legion Post 834 Hall & Main Bar
12.2009 - Current
Bartender
Mann Center
05.2007 - 12.2009
Ramp Certified
Blood Bourne Pathogen Certified
First Aode Certified
Heart Saver (AED) Certified
The Art Institute of Philadelphia
Bachelor Of Science from Graphic Design
Pennsbury High School
Diploma from General Ed
Bucks County Technical High School
Diaploma from General Ed
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