Nicole Hiller
Collegeville,PA
Summary
Nurse Case Manager with extensive experience in patient advocacy and outcome-focused care. Expertise in managing complex cases and collaborating with multidisciplinary teams to implement effective treatment plans.
Overview
12
12
years of professional experience
Work History
Nurse Case Manager
Genex Services
Wayne, PA
09.2017 - Current
- Ensure top quality, timely medical care and provide patient-centered case management services injured workers’ compensation claimants across a wide variety of industries.
- Manage caseload of approximately 35 patients presenting broad range of acute or catastrophic illness/injury with comorbidities, providing ongoing case management services.
- Perform field casework including initial health assessments and doctor visits with patients, collaborating with multidisciplinary providers to create and implement appropriate treatment plans.
- Provide thorough patient education regarding diagnoses, treatment, home care, medications, and adverse indications, and claim status.
- Serve as patient advocate to ensure appropriate and expedient service across the continuum of care.
- Liaise between employers, patients, specialists, occupational and physical therapists, and insurance adjusters to provide clear, comprehensive progress updates.
- Utilize therapeutic communication skills to effectively navigate patient and employer interests, always maintain calm and professional demeanor.
- Maintain thorough and accurate documentation of all case-related medical information.
Care Coordinator – Per Diem
Main Line Health
Bryn Mawr, PA
01.2024 - Current
- Inpatient case management and discharge planning.
- Partner with patients, families, physicians, and colleagues to develop, implement, and monitor a comprehensive care plan including health promotion, disease prevention, and disease management activities.
- Partner with physicians, peers, community colleagues, and others to identify opportunities to continually improve patient care experiences and services, improve population health, reduce cost, and collaborative practices.
Registered Nurse - Progressive Care Unit
Pottstown Memorial Medical Center
Pottstown, PA
01.2014 - 09.2017
- Delivered outcome-driven care for high-acuity patients in 35-bed ICU Stepdown/Telemetry unit.
- Cared for diverse cardiac, respiratory, orthopedic, neurologic, pulmonary, gastroenterological, and urological conditions.
- Collaborated with multidisciplinary teams to create and adjust tailored care plans.
- Executed nursing duties including IV therapy, telemetry interpretation, and medication administration.
- Evaluated vital signs and lab data to identify necessary interventions.
- Documented patient status accurately and thoroughly using EMR.
- Rotated as Charge Nurse, leading unit operations and delegating tasks appropriately.
- Precepted new hires and students, fostering critical thinking and hands-on skills through mentorship.
Education
Master of Science - Nursing Leadership, Public Health Concentration
Wilmington University
01.2022
Bachelor of Science - Nursing
Western Governors University
01.2017
Associate of Applied Science - Nursing
Montgomery County Community College
01.2013
Skills
- Case management
- Evidence-based practice
- Outcome-driven care
- Patient advocacy
- Patient education
- Field casework
- Nursing leadership
- Team collaboration
- Advanced assessment
- Treatment planning
- EMR documentation
- Therapeutic communication
- HIPAA compliance
Affiliations
Sigma Theta Tau International Honor Society of Nursing
Volunteer Experience
Crohn’s and Colitis Foundation, Patient Advisory Task Force / Advocacy, 01/2021, Present, Collaborate with medical professionals and volunteers to advocate for and improve the lives of those affected by Crohn’s disease and colitis.
Credentials
- Registered Nurse ( Pennsylvania)
- Certified Case Manager ( CCMC )
- PACS ( ACMA )
Recognition
Case Manager of the Month, Genex Services, 11/2020, 03/2020, 02/2020, 12/2018
Timeline
Care Coordinator – Per Diem
Main Line Health
01.2024 - Current
Nurse Case Manager
Genex Services
09.2017 - Current
Registered Nurse - Progressive Care Unit
Pottstown Memorial Medical Center
01.2014 - 09.2017
Master of Science - Nursing Leadership, Public Health Concentration
Wilmington University
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Nursing
Montgomery County Community College