NICOLE HOWARD
Summary
Dynamic professional with extensive experience as an Office Manager at Manning Rentals, excelling in case management and client relations. Proven ability to assess offender risks and maintain confidentiality while managing complex documentation. Adept in Microsoft Office and skilled in communication, ensuring positive outcomes in diverse environments.
Ambitious and detail-oriented paralegal with strong experience in case management, legal research, and client relations. Recently worked as a Probation and Parole Agent, with the ability to juggle multiple cases and maintain thorough documentation in fast-paced environments. Highly skilled in assessing risks and needs, making recommendations for sentencing, and utilizing electronic monitoring devices to track offenders. Known for maintaining confidentiality, providing exceptional service, and building strong relationships. Highly adaptable, with a results-driven mindset.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Manning Rentals
Beloit, WI
08.2012 - Current
- Managed office operations, including data entry, filing, billing, and accounts payable/receivable.
- Communicated with tenants to address concerns and maintain positive relationships.
- Processed lease renewals, maintenance requests, and prepared late notices, and other tenant-related documents.
- Supported maintenance coordination and managed payment collections.
Probation/Parole Agent
Department of Corrections
Janesville, WI
06.2024 - 09.2025
- Investigated criminal activity and provided social services to clients, helping them reintegrate into society.
- Made recommendations for sentences based on thorough assessments of offenders.
- Monitored the activities and behavior of probationary or paroled offenders outside of prison.
- Ensured that offenders did not commit crimes again, or return to criminal behavior.
- Scheduled parole hearings and managed information in parole data systems.
- Assessed the risks and needs of parolees prior to, and following, release.
- Utilized electronic monitoring devices to track parolees, and prepared reports for the parole board and Department of Corrections.
- Developed strong analytical, decision-making, and interpersonal skills while managing a variety of cases.
Administrative Assistant
SC Aviation
Janesville, WI
01.2019 - 11.2022
- Confidentiality of records, clients, and emails; research records; times and cycles for planes and parts; maintain inventory records for parts;
- data entry
- filing and operating office equipment
- sales; ordering; billing; and shipping and receiving of parts.
- Conducted research on flight cycles, part times, and inventory management for aviation parts.
- Managed data entry, filing, and order processing, including shipping and receiving of purchase orders.
- Developed proficiency with industry-specific software, including Lexis, Wiscots, Icots, and Compas.
- Supported daily office operations and maintained accurate inventory records for parts and supplies.
Bartender/Manager
The End Zone
Beloit, WI
12.2000 - 06.2017
- Verified customer identification to ensure compliance with age regulations.
- Delivered excellent customer service in a fast-paced environment.
- Managed staff, conducted regular evaluations, and provided conflict resolution.
- Ensured the smooth operation of the bar, and managed cash handling responsibilities.
Education
Associate of Applied Science -
Rasmussen College
12.2016
Paralegal Externship -
Rasmussen College
12.2016
Bachelor of Science - Human Services
Rasmussen College
Rockford, ILSkills
- Proficient in Microsoft Word, Excel, PowerPoint, Office, Lexis, Wiscots, Icots, and Compas
- Eye for detail, excellent investigative, and reporting skills
- Proven success in case management, staffing, records management, data entry, case notes, reports, e-filing, and intake paperwork, while always maintaining confidentiality
- Case management: parole and probation assessments, report preparation, and offender monitoring
- Legal Research: Lexis, Wiscots, Icots
- Document management: e-filing, case notes, intake paperwork, record keeping
- Software Proficiency: Microsoft Word, Excel, and PowerPoint
- Communication and Client Relations: Strong verbal and written communication, and active listening
- Attention to Detail: Highly organized, and accurate in documentation and reporting
- Decision-Making and Analytical Skills: Assessing offender risk, making sentencing recommendations
- Interpersonal Skills: Ability to work with diverse groups, and manage multiple cases
Certification
- Foster Care Certification
- Agent Basic Training Certification
- Notary Public
Timeline
Probation/Parole Agent
Department of Corrections
06.2024 - 09.2025
Administrative Assistant
SC Aviation
01.2019 - 11.2022
Office Manager
Manning Rentals
08.2012 - Current
Bartender/Manager
The End Zone
12.2000 - 06.2017
Associate of Applied Science -
Rasmussen College
Paralegal Externship -
Rasmussen College
Bachelor of Science - Human Services
Rasmussen College
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