Nicole Jackson

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Same as current position; Company switched from Corporate to Franchise.