Nicole Jackson
New York,NY
Summary
Compassionate and dependable Certified Nursing Assistant with over 11 years of experience providing high quality patient care, home health care, and direct support services. Certified In June 2026, with extensive experience assisting patients with activities of daily living, obtaining and documenting vital signs, infection control, patient safety, dementia are, and maintaing accurate patient records. Recognized for building trusting relationships with patients, families, and interdisciplinary healthcare teams while delivering compassionate, patient centered care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Birch Family Services
New York, NY
11.2025 - Current
- Assisted individuals with daily living activities to promote independence and personal growth.
- Implemented individualized care plans to support clients' unique needs and preferences.
- Monitored client behaviors and interactions, reporting changes to appropriate team members.
- Developed positive relationships with clients, fostering trust and open communication.
- Documented client progress accurately, contributing to ongoing assessments and adjustments of care plans.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Direct Support Professional
United Staffing Associates
New York, NY
03.2023 - 09.2025
- Collaborated with interdisciplinary teams to ensure comprehensive support for clients' well-being.
- Trained new staff on best practices for client engagement and safety protocols.
- Advocated for clients' rights and needs within the community and service programs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
Home Health Aide
Aging Royally Specialty Homecare Service
Goose Creek, SC
11.2021 - 08.2024
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored and recorded vital signs to maintain health standards.
- Implemented client care plans tailored to individual needs.
- Collaborated with healthcare professionals to enhance patient outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Dock Clerk
South Carolina Ports
Charleston, SC
05.2021 - 10.2021
- Coordinated dock operations to ensure timely processing of shipments and cargo movements.
- Monitored inventory levels using warehouse management systems to optimize stock accuracy.
- Supervised loading and unloading activities, ensuring compliance with safety regulations.
- Trained new dock workers on operational procedures and safety protocols to enhance team efficiency.
- Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Updated daily customer shipping reports.
- Maintained positive relationships with carriers, resulting in timely deliveries and pickups.
- Addressed customer inquiries regarding shipment status, providing prompt resolution of any concerns or discrepancies.
- Directed forklift drivers on loads ready for pulling or shipment.
Production Assistant
Forge Flag
Goose Creek, SC
03.2021 - 05.2021
- Coordinated production schedules, ensuring timely delivery of materials and resources.
- Assisted in quality control processes, identifying discrepancies and recommending corrective actions.
- Maintained inventory accuracy through regular audits and updates in tracking systems.
- Supported equipment setup and maintenance, minimizing downtime during production runs.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Park Attendent
NYC Parks Department
Queens NY
01.2020 - 02.2021
- Maintained cleanliness and safety of park facilities to enhance visitor experience.
- Assisted in planning and executing recreational programs for community engagement.
- Provided information and guidance to park visitors regarding amenities and events.
- Coordinated with maintenance teams to ensure timely repairs and upkeep of park areas.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Increased park safety by regularly inspecting equipment and reporting any issues promptly.
- Provided first aid assistance when necessary, ensuring guest welfare during their visit.
Home Health Aide
Camba Homecare
Queens, NY
06.2014 - 11.2019
- Provided compassionate personal care to clients, enhancing their quality of life and independence.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with healthcare teams to meet client needs effectively.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Improved patients' comfort with massage and application of topical treatments.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Education
Certified Nursing Assistant
Mid Manhattan Learning Center
New York, NY 06.2026
High School Diploma - GED
Dorchester County Adult Ed
South Carolina Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Client documentation
Decision-making support
Health and safety requirements
Direct patient care
Certification
- CNA - Certified Nurse Assistant
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Direct Support Professional
Birch Family Services
11.2025 - Current
Direct Support Professional
United Staffing Associates
03.2023 - 09.2025
Home Health Aide
Aging Royally Specialty Homecare Service
11.2021 - 08.2024
Dock Clerk
South Carolina Ports
05.2021 - 10.2021
Production Assistant
Forge Flag
03.2021 - 05.2021
Park Attendent
NYC Parks Department
01.2020 - 02.2021
Home Health Aide
Camba Homecare
06.2014 - 11.2019
Certified Nursing Assistant
Mid Manhattan Learning Center
High School Diploma - GED
Dorchester County Adult Ed