Nicole Janaka
Dade City,FL
Summary
Results-driven professional with strong expertise in healthcare sales and client coordination. Effectively generates referrals through community engagement and ensures exceptional client satisfaction by monitoring care plans and conducting follow-ups. Skilled in scheduling, compliance verification, and relationship building to support operational excellence.
Overview
17
17
years of professional experience
Work History
Client Coordinator
Visiting Angels
01.2026 - Current
- Coordinate client intakes, assessments, and ongoing service needs to ensure continuity of care.
- Visiting referral sources in the community, building relationships with referral sources, generating a pipeline of referrals by hosting events in ALF’s, ILF’s, Memory care communities and Rehab centers while nurturing relationships.
- Developed relationships with clients, families and community partners to understand their needs.
- Hosted presentations, lunch and learns and events for clinician teams and communities to drive new business and community partnerships.
- Maintain accurate client and caregiver records in compliance with company policies and state regulations.
- Monitor care plans and conduct follow-ups to ensure client satisfaction and quality of services.
- Collaborate with management to resolve scheduling conflicts, call-offs, and urgent staffing needs.
Front of House / Office Coordinator
Creative Growth Inc
Spring Hill, FL
01.2025 - 01.2026
- Manage front-of-house operations and cross-department communication.
- Coordinate office meetings, trainings, and scheduling to support smooth operations.
- Answer and direct incoming calls, ensuring professional communication with staff and clients.
- Conduct interviews, onboarding, and training coordination.
- Facilitate CPR certification and other mandatory staff trainings.
- Create and maintain employee compliance files, ensuring up-to-date documentation.
- Perform weekly and monthly audits of employee files and compliance reports.
- Oversee uniform inventory, distribution, and record-keeping.
Office Manager / Marketer
Quad Nurse, LLC
Spring Hill, FL
04.2023 - 01.2025
- Oversee daily operations of the nurse registry, including scheduling for caregivers and clients, manage inbound and outbound calls, follow-ups, and client referrals.
- Conduct weekly check-ins with facilities and coordinate events to strengthen partnerships.
- Visiting referral sources in the community, building relationships with referral sources, generating a pipeline of referrals by hosting events in ALF’s, ILF’s, Memory care communities and Rehab centers while nurturing relationships.
- Host presentations, lunch and learns and events for clinician teams and communities.
- Resolved after-hours service issues and provided coverage to ensure quality and continuity of care.
Administrative Assistant
Well at Home
Spring Hill, FL
01.2020 - 04.2023
- Assisted with scheduling, invoicing, and client communication.
- Conducted interviews and supported onboarding for new staff.
- Coordinated marketing events, meetings, and community outreach.
- Provided direct care services when required.
- Managed on-call phone rotation every other weekend to resolve staffing and client concerns.
Sales Associate / Member Services
Orange Theory Fitness
Trinity, FL
06.2019 - 12.2019
- Assisted members with discoveries, set goals, account management, class scheduling, and service inquiries.
- Supported sales efforts by promoting membership options and promotions.
- Delivered exceptional customer service and follow-up to enhance member satisfaction and retention.
- Hosted and attended community events to promote our brand and 'Paint the town Orange'.
- Handled payments and maintained accurate front desk records.
Caregiver
Spring Oaks Assisted Living
Spring Hill, FL
01.2013 - 11.2016
- Assisted memory care residents with activities of daily living (ADLs), including meals, showers, and medication reminders.
- Supported enrichment activities and provided compassionate resident care.
Sales & Administrative Assistant
Pharmatech Services
Odessa, FL
01.2012 - 03.2014
- Coordinated client communication, lead follow-up, and appointment scheduling to streamline sales processes.
- Ensured accuracy of customer records while adhering to medication manufacturer policies.
- Delivered comprehensive administrative support, managing phone coverage, invoicing, QuickBooks, filing, and correspondence.
Server
SubHub
Spring Hill, Florida
01.2012 - 03.2013
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders with accuracy and attention to detail.
- Resolved customer concerns promptly to enhance dining experience satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in inventory management by tracking supplies and placing orders.
- Promoted new business initiatives within local community. Bringing awareness to drive new business.
Server
Philbillies
Villa Rica, Georgia
01.2010 - 02.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders with accuracy and attention to detail.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Prepared ingredients by washing, chopping, and measuring for various recipes.
- Maintained cleanliness and organization of food preparation areas during shifts.
Skills
- Client coordination
- Scheduling
- Compliance Verification
- Referral source development
- Quality monitoring
- Customer relationship management
- Exceptional client satisfaction
Additional Information
Notary Public – State of Florida, Marketing Course – AK Consulting, Florida Real Estate Sales Associate – Pre-Licensing (63-hour course), Nature Coast Real Estate School, American Heart Association Instructor Essentials BLS Course
Timeline
Client Coordinator
Visiting Angels
01.2026 - Current
Front of House / Office Coordinator
Creative Growth Inc
01.2025 - 01.2026
Office Manager / Marketer
Quad Nurse, LLC
04.2023 - 01.2025
Administrative Assistant
Well at Home
01.2020 - 04.2023
Sales Associate / Member Services
Orange Theory Fitness
06.2019 - 12.2019
Caregiver
Spring Oaks Assisted Living
01.2013 - 11.2016
Server
SubHub
01.2012 - 03.2013
Sales & Administrative Assistant
Pharmatech Services
01.2012 - 03.2014
Server
Philbillies
01.2010 - 02.2011