Nicole Jannace
Mission Viejo,CA
Summary
Dynamic healthcare consultant with extensive experience at R1 – Cloudmed, recognized for exceptional project coordination and data analysis capabilities. Achieved a remarkable $1.7 million in client value while significantly reducing overdue accounts from 50% to 3%. Proficient in Epic Applications and committed to enhancing team collaboration to optimize operational efficiency.
Overview
11
11
years of professional experience
Work History
Resolution Services Senior Analyst
R1 – Cloudmed
05.2021 - Current
- Oversaw coordination and execution of 9 projects totaling $51 million.
- Provided insightful feedback on payer trends to assist project validation and client delivery teams in resolving accounts more efficiently.
- Liaised with external RSG associates for assessment needs.
- Communicated department processes and changes to sub team.
- Deliver constructive insights to boost daily performance and metrics.
- Performed bi-annual employee assessments for promotion consideration.
- Delivered root cause analysis of revenue cycle discrepancies and provided suggestions for increased efficiency.
- Generated $1.7 million in client value across 16 accounts through follow-up calls and collaboration.
- Earned an exceeds expectations rating in annual performance review.
- Led an open balanced project from inception to achieve top 5 project collections in 2025 for RSG department.
- Maintained low overdue percentage in the Open Balance project, achieving a reduction from 50% to 3%.
- Facilitate resolutions during Office Hours, addressing challenges in RSG Department.
Implementation Consultant
AdvancedMD
, South Jordan
06.2019 - 05.2021
- Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients
- Communicate and manage internal and external implementation requirements and expectations between the client, and departments within AdavancedMD
- Serve as a single point of customer contact during the implementation
- Assist in the review of client processes and the development of new workflow plans
- Provide training and direction on medical billing through the software and recording patient visits in the Electronic Health Record (EHR) system
- Coordinate the Electronic Data Interchange (EDI) agreement process to jumpstart the electronic billing process to insurance carriers
Portfolio Resource Management, Technology Planning & Execution
Macys.com
San Francisco
09.2018 - 05.2019
- Portfolio Resource Manager for the Macys & Bloomingdales Technology web sites
- Provided project management utilizing Systems Administration with Clarity Tool (CA PPM)
- Worked closely with program and project managers to present effective plans to balance their project monthly and annual budgets
- Allocated resources to projects on the operational and capital expense side
- Ran variance reports for resource allocation and project budgets
- Created cost plans for operational expense by downloading data from Clarity Tool to excel and manipulated the data with excel
- Analyzed contractor/consultant spending through well-crafted excel reports and pivot tables
Senior Associate (Healthcare Consultant)
Triage Consulting Group
San Francisco
10.2013 - 09.2018
- Managed a minimum of four projects at the end of the revenue cycle, working to close out all open patient accounts while ensuring each remains profitable and up-to-date with monthly strategy reviews and consistent follow-up with insurance companies
- Oversaw and mentored a team of 20+ analysts working collaboratively to provide revenue recovery and consulting services while adhering to federal, state, and company privacy regulations on patient health information (HIPPA)
- Performed financial analyses using SQL-based relational databases/Excel/Microsoft Access tools to identify statistical trends resulting in data-driven insights and operational recommendations for four large US healthcare systems
Education
BA - International Relations, European Politics, Italian
San Francisco State Uni.
San Francisco11.2011
European Foreign Policy
Cal State Univ. Firenze
05.2010
Skills
- Knowledge of state-wide Medicaid/Medicare laws
- Skilled in Epic Applications
- Proficient in Excel
- Proficient in Microsoft Access
- Expertise in Data Analysis Using Pivot Tables
- Effective Project Coordination
- Healthcare Finance & Business Consulting
- Hospital Medicare billing (ICD-9s, ICD-10s, HCPCS, DIAGs, Procedure codes)
- E-commerce project financial forecasts
- E-commerce project variances
- E-commerce project budgets
- Consultation in Medical Billing Systems
Websites
Awards
- Bright Spot Award, 2019, Received for building trust with the User Experience and Product management business partners and demonstrating growth within Macys.com
- Triage Consulting Group Guiding Principles Award, 2014-2016, Awarded for providing quality client services, and building team relationships two years in a row
Timeline
Resolution Services Senior Analyst
R1 – Cloudmed
05.2021 - Current
Implementation Consultant
AdvancedMD
06.2019 - 05.2021
Portfolio Resource Management, Technology Planning & Execution
Macys.com
09.2018 - 05.2019
Senior Associate (Healthcare Consultant)
Triage Consulting Group
10.2013 - 09.2018
BA - International Relations, European Politics, Italian
San Francisco State Uni.
European Foreign Policy
Cal State Univ. Firenze
Similar Profiles
Stephanie GomezStephanie Gomez
Ops Associate II at Cloudmed/R1Ops Associate II at Cloudmed/R1
Toni JamisonToni Jamison
Revenue Cycle Team Lead at Cloudmed R1Revenue Cycle Team Lead at Cloudmed R1
Hannah KelleyHannah Kelley
Director of Product Marketing, 340B at Cloudmed (An R1 Company)Director of Product Marketing, 340B at Cloudmed (An R1 Company)