Nicole Jaye
Layton,UT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
09.2021 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Public Safety Dispatcher
Choctaw Casino & Resort
09.2019 - 09.2021
- Remained calm in very high-pressure situations and kept callers on line until appropriate personnel arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Detention Officer
Collin County Sheriff's Office
10.2018 - 04.2019
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
Personal Trainer
Crunch Fitness
11.2015 - 05.2016
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Associate of Science - General Studies
Grayson College
Denison, TX05.2024
Skills
- Exceptional Customer Service
- Goals and Performance
- Punctual and Dependable
- Cultural Awareness
- Complex Problem-Solving
- Microsoft Office
Timeline
Barista
Starbucks
09.2021 - 06.2023
Public Safety Dispatcher
Choctaw Casino & Resort
09.2019 - 09.2021
Detention Officer
Collin County Sheriff's Office
10.2018 - 04.2019
Personal Trainer
Crunch Fitness
11.2015 - 05.2016
Associate of Science - General Studies
Grayson College
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