Nicole Jemmott

• Maintain time and attendance records, including printing SISO while maintaining confidentiality in handling sensitive information.
• Assist both Manhattan Psychiatric Center Outpatient department as well as Transitional Living Residence.
• Management of client admission and discharge records via MHARS (Mental Health Automated Records System).
• Provide professional and courteous front desk support over 400 clients.
• Support Chief of Service Officer with NARCAN reports and discharge meeting trackers.

•Communicated with team leads regarding scoring discrepancies or rubric questions.
• Examined written responses for content, grammar, clarity, and alignment with scoring criteria.

• Maintained high accuracy while scoring large volumes of responses under strict deadlines.

• Evaluated student assessments using state-specific scoring guidelines and rubrics.

• Supported Residential Vice President, Program Directors, Case Managers duties included scheduling appointments, managing correspondence and preparing reports.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Managed 30+ assignments weekly with timely client communication.
• Wrote and edited high-quality content (e.g. resumes/cover letters).
• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
• Organized material to research and complete writing tasks.
• Increased client referrals by 80% through quality and timely delivery.

• Supported team leaders with sales in a fast-paced department store.

• Streamlined deliveries and returns by coordinating with logistics.

• Assisted in receiving and stocking.
• Improved customer service scores by accurately completing over 100 transactions with 100% accuracy.