Nicole Jensen
Monticello,MN
Summary
A heart for children and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, communication skills and leadership. Detail-oriented team player with strong organizational skills. Handles a busy schedule well.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Child Care Center Site Director
New Creations Child Care
03.2024 - Current
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
- Attended approved training and continuing education courses to maintain certifications.
- Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
Director
Thirty One Gifts
10.2014 - Current
- Direct sales representative meeting monthly personal and team goals
- Selling and sharing on social media as well as in person
- Process and submit orders as well as providing customer service to each client and team member
- Lead, recruit and train new and existing team members.
- Promoted with a team within 1 year
Third-Party Billing Specialist
Monticello Public Schools
12.2022 - 03.2024
- Applying and using word processing applications, and basic spreadsheet and database applications
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc
- Sufficient to exchange or convey information and to receive work direction
- Implement and maintain departmental records, files, or lists
- Customer service and human relation skills in assisting, dealing with and applying proper phone etiquette, judgment and discretion in providing and dealing with staff, public and district personnel
- Prioritize job assignments and perform work assignments independently which requires attention to detail, precision, creative problem solving and accuracy
- Various administrative, secretarial and clerical functions within the facility and providing back-up and support, as needed.
Child Care Owner
Self Employed
03.2006 - 12.2022
- Maintain a fully licensed and fully insured daycare
- Maintain confidentiality and filing of all forms required but the state for each child
- Conduct all business, administrative and marketing operations
- Budget and expense records
- Complete all required paperwork and trainings within anticipated timeframes
- Consistent maintenance and updates of files and records
- Proficient use of most Microsoft Office programs
- Keep work area organized and clutter-free
- Conduct interview and termination processes with families
- Answer incoming phone calls
- Excellent communication skills
Teacher
New Horizon Academy
09.2004 - 03.2006
- Communicated with parents via email and newsletters to share current classroom information, assignments, and upcoming events
- Connected with parents and students to help each obtain maximum benefit out of class experiences
- Built relationships with students and parents to improve learning.
Assistant Director
Apple Academy
06.2001 - 05.2004
- Trained and mentored new employees on industry practices and business operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed program paperwork and child records to comply with state requirements.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Observed and assessed classroom activities to verify conformity with quality standards.
Education
Diploma - Child Care Specialist
Rasmussen College
St Cloud, MNHigh School Diploma -
Monticello High School
Monticello, MNSkills
- Multi-Task Organization
- Passion for children
- Communication (oral and written)
- Leadership
- Computer knowledge
- Human Relation Skills
- Quick & Eager Learner
- Reliable and Punctual
- Administrative Support
- Information Confidentiality
Certification
CPR and First Aid
Timeline
Child Care Center Site Director
New Creations Child Care
03.2024 - Current
Third-Party Billing Specialist
Monticello Public Schools
12.2022 - 03.2024
Director
Thirty One Gifts
10.2014 - Current
Child Care Owner
Self Employed
03.2006 - 12.2022
Teacher
New Horizon Academy
09.2004 - 03.2006
Assistant Director
Apple Academy
06.2001 - 05.2004
Diploma - Child Care Specialist
Rasmussen College
High School Diploma -
Monticello High School