Marissa Garcia
One Main Finanical
Dallas,TX
13
years of professional experience
Dynamic professional with extensive experience in branch operations management at One Main Financial. Proven track record in enhancing customer satisfaction and streamlining workflows. Skilled in account review and multi-task organization, fostering strong client relationships while driving repeat business. Recognized for exceptional problem-solving abilities and commitment to operational excellence.
Work History
Interim Branch Manager
1 Year 6 Months- Analyzed financial reports to identify trends, optimize resources, and inform decision-making processes.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Supervised staff performance, providing training and support to improve efficiency and productivity.
- Resolved customer complaints effectively, maintaining high standards of service quality.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Manage collections calls and oversee payments.
- Solicitations inbound and outbound calls for potential or present customers.
Assistant Manager
1 Month- Assisted in managing daily operations to ensure efficient team performance.
- Coordinated customer service initiatives, enhancing client satisfaction and retention.
- Implemented process improvements, streamlining workflows for enhanced productivity.
- Cash Drawer Management
- Developed training materials for new staff, fostering knowledge transfer and efficiency.
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Supported team in executing financial transactions and customer service inquiries efficiently.
- Collaborated with management to identify process improvements and enhance operational workflows.
- Trained new employees on internal systems and customer service best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
7 Years 6 Months- Implemented process improvements, streamlining workflows for enhanced productivity.
- Developed training materials for new staff, fostering knowledge transfer and efficiency.
- Conducted regular audits of financial records to ensure compliance and accuracy.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Evaluated loan applications to determine eligibility and risk factors.
- Improved workflow efficiency by streamlining application review processes.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Underwriter
2 Years 4 Months- Evaluated applicants' financial backgrounds to assess risk and determine eligibility for bail bonds.
- Analyzed collateral documentation ensuring compliance with underwriting guidelines and regulatory standards.
- Collaborated with legal teams to clarify bond conditions and resolve discrepancies in applications.
- Evaluated risk factors to determine appropriate bond amounts and terms.
- Analyzed financial documents to assess applicant creditworthiness and likelihood of bond repayment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered inbound and outbound calls
- Organized and maintained filing systems to ensure efficient document retrieval.
Education
High School Diploma
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Account review
Multi-Task Organization
Accounts payable and receivable
Timeline
Interim Branch Manager
One Main Finanical
01.2025 - CurrentRead More
Assistant Manager
Mariner Finance
12.2024 - 01.2025Read More
Assistant Manager
One Main Finanical
08.2015 - 02.2023Read More
Underwriter
Ace Bail Bonds
04.2013 - 08.2015Read More
Legacy Honors Academy
High School Diploma
Read More