Lacey Reeder
Bartlesville,OK
Summary
I am an experienced and dedicated professional with a proven track record of long-term employment, seeking the open CX position. I am passionate about delivering best-in-class customer experiences, managing client needs, and fostering strong relationships to enhance client satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Interim Branch Manager
OneMain Financial
Bartlesville
01.2018 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Assisted other branches when needed during peak periods or special projects.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
Certified Chiropractic Assistant
Russell Chiropractic Hand & Foot Clinic
Bartlesville, OK
09.2012 - 12.2017
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Explained various therapeutic treatments to patients prior to beginning treatment plans.
- Prepared treatment rooms for patient visits by ensuring cleanliness and stocking supplies.
- Assisted with office management tasks such as scheduling appointments, filing paperwork, and collecting payments.
- Assisted with preparing billing documents for insurance companies or other third-party payers.
- Performed administrative duties including answering phones, greeting patients, and maintaining records.
Education
Some College (No Degree) - Accounting And Finance
NWA Community College
Bentonville, AR05-2011
High School Diploma -
Bartlesville High School
Bartlesville, OK05-2009
Skills
- Branch operations management
- Sales expertise
- People-oriented
- Customer service
Timeline
Interim Branch Manager
OneMain Financial
01.2018 - Current
Certified Chiropractic Assistant
Russell Chiropractic Hand & Foot Clinic
09.2012 - 12.2017
Some College (No Degree) - Accounting And Finance
NWA Community College
High School Diploma -
Bartlesville High School