Rachel Harris
Texarkana,TX
Summary
Proven leader in branch operations management and customer service, I excelled at Texar Federal Credit Union by enhancing service quality and boosting customer satisfaction. Skilled in employee development and decision-making, I drove team performance and operational efficiency. My approachable demeanor and critical thinking fostered strong relationships and strategic improvements, achieving significant goals.
Overview
9
9
years of professional experience
Work History
Interim Branch Manager
Texar Federal Credit Union
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Operations Specialist
Texar Federal Credit Union
05.2019 - 06.2024
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Participated in sales call activities directed by Branch Manager.
- Fostered a positive work environment that encouraged collaboration among employees.
- Assisted customers in navigating complex financial products, improving their understanding and decision-making abilities.
- Developed strong relationships with clients by providing exceptional service, resulting in increased retention rates.
- Supported branch growth by identifying opportunities for improvement and implementing necessary changes.
- Established communication channels between employees and management to address concerns swiftly and effectively.
Preschool Teacher
Pleasant Grove Children’s Academy
09.2018 - 05.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Sales Associate
Martha’s Hallmark
08.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of General Studies - Psychology
Texarkana College
Texarkana, TXSkills
- Branch
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Strong team-builder
- Verbal/written communication
- Team Player
- Product Training
- Work Prioritization
- Friendly
- Willing to Learn
- Critical Thinking
Timeline
Interim Branch Manager
Texar Federal Credit Union
06.2024 - Current
Branch Operations Specialist
Texar Federal Credit Union
05.2019 - 06.2024
Preschool Teacher
Pleasant Grove Children’s Academy
09.2018 - 05.2019
Sales Associate
Martha’s Hallmark
08.2015 - 06.2018
Associate Of General Studies - Psychology
Texarkana College
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