NICOLE JENSEN
Beaver Dam
Summary
Highly organized and detail-oriented individual, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to company needs and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Generalist
Van Holten's
08.2025 - Current
- Process and track FMLA paperwork and employee leave usage in compliance with federal regulations.
- Support benefits administration and open enrollment in coordination with executives.
- Maintain and update employee handbooks, recommending policy improvements as needed.
- Manage the company organizational chart and maintain accurate job descriptions.
- Respond promptly to employee inquiries regarding employment and benefits-related matters.
- Lead employee engagement initiatives aimed at enhancing workplace culture and experience.
- Manage internal employee communications across various platforms including digital signage and bulletin boards.
Safety Coordinator
UPG Electrical
09.2023 - 08.2025
- Advise on provisions to minimize safety risks
- Manages safety programs and development for facility
- Develop and enforce policies and procedures
- Direct accident investigation procedures and manage confidential records
- Keep records of safety-related incidents and propose corrective actions
- Conduct new hire orientations and OSHA training plans
- Collaborate with supervision and upper management to monitor compliance and identify safety issues
- Knowledge of OSHA guidelines along with state labor laws
- Processes Workman's Compensation claims and any associated disability leave
Engineering Documentation Specialist
UPG Electrical
01.2023 - 08.2025
- Retain an index of miscellaneous controlled documents.
- Develop and maintain an index of QMS Documents (manual procedures, turtle diagrams, process flows, work instructions, and forms)
- Control distribution of applicable technical standards and reference materials.
- Maintain the Document Revision/Change Control Record along with publishing and distributing updated revisions of documents.
- Coordinate the process of revision, release, and removal of documents with process owners.
- Facilitate the retention of files and/or obsolete/superseded documents as required.
Deputy Clerk
Green County
08.2020 - 12.2022
- Issued marriage licenses, administer office oaths, and perform public notary services
- Worked as a direct assistant to the County Clerk and any immediate needs.
- Worked with both Municipal and County Clerk's to conduct all local and federal elections
- Maintained county wide voter database to comply with Wisconsin State Law
- Posted various meeting agendas and job postings to the county website and designated posting board
- Took calls on a multi-line phone system for various public needs and questions regarding county function along with daily use of fax, copier, and Microsoft system
- Received and distributed incoming mail and run outgoing mail for several departments on a daily basis; including tax bills for various municipalities in Green County.
- Composed inter-departmental correspondence, correspondence to government agencies, and correspondence to the general public.
- Assisted in scheduling meeting rooms at courthouse and justice center, maintaining master meeting schedules.
Patient Access Representative
SSM Health
10.2019 - 07.2020
- Gathered information from patients and entered into the appropriate database, seek appropriate resources to resolve issues about the type, date or location of prescribed procedures utilizing EPIC software
- Scheduled patient procedures in a manner that most efficiently utilizes the patient's time and communicates schedules.
- Assisted with coordination of insurance pre-certification/authorization
- Provided counseling to patient, participant, or their representative regarding pre-service requirements and instructions.
- Performed clerical and reception duties associated with patient registration and departmental needs
Branch Service Representative
World Finance
02.2019 - 10.2019
- Completed collection calls in order to comply with daily branch goals
- Received and scheduled payments and send deposits for company
- Scan, file, and fax records to designated branches and supervisors
- Processed credit checks and loan applications with decision making to fit customer needs
Member Service Representative/Teller
FIRST COMMUNITY CREDIT UNION
02.2017 - 02.2019
- Accurately handled cash and entered customer transactions into banking system, recording transactions and guaranteeing daily balance of cash drawer
- Answered inquiries and resolved consumer issues via telephone and in person
- Completed security training background for emergency situations
- Maintained procedural and customer confidentiality
Education
Certification - Environmental Health & Safety
Fox Valley Technical College
05.2024
Certification - Environmental Compliance Specialist
Fox Valley Technical College
05.2024
License - Cosmetology
PAUL MITCHELL THE SCHOOL
08.2016
High School Diploma - undefined
LENA WINSLOW HIGH SCHOOL
05.2014
Certification - Achievements and Volunteerism
HIGHLAND COMMUNITY COLLEGE
02.2014
Skills
- Exceptional oral and written communication skills
- Able to thrive within team structure to solve critical problems
- Works effectively while multitasking in fast-paced environments
- Creative problem solver who can identify and implement strategies to meet and exceed goals
- Self-motivated professional with strong organizational skills
- Capability to coordinate with other team members to ensure success
- Ability to quickly adapt to shifting needs
- Proficient in Microsoft Outlook, PowerPoint, and Word
- Intermediate with Microsoft Excel
- Ability to type 45 WPM
- Experience in the customer service field for over 10 years
- Competent and up to date with the latest technologies and office equipment
Certification
- OSHA 30, 11/01/23, Present, Completed OSHA 30 course with the Wisconsin Safety Council
- CPR Certification, 12/01/23
LANGUAGES
Spanish
Bilingual
Timeline
HR Generalist
Van Holten's
08.2025 - Current
Safety Coordinator
UPG Electrical
09.2023 - 08.2025
Engineering Documentation Specialist
UPG Electrical
01.2023 - 08.2025
Deputy Clerk
Green County
08.2020 - 12.2022
Patient Access Representative
SSM Health
10.2019 - 07.2020
Branch Service Representative
World Finance
02.2019 - 10.2019
Member Service Representative/Teller
FIRST COMMUNITY CREDIT UNION
02.2017 - 02.2019
Certification - Environmental Compliance Specialist
Fox Valley Technical College
License - Cosmetology
PAUL MITCHELL THE SCHOOL
High School Diploma - undefined
LENA WINSLOW HIGH SCHOOL
Certification - Achievements and Volunteerism
HIGHLAND COMMUNITY COLLEGE
Certification - Environmental Health & Safety
Fox Valley Technical College
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