Nicole Jih
Richardson
Summary
Detail-oriented professional with experience in hospitality roles. Skilled in communication and conflict resolution, consistently enhancing guest experiences and maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
Pool Attendant
Mandarin Oriental Hotel
Taipei
07.2025 - 08.2025
- Monitored pool area to ensure cleanliness and safety for guests.
- Assisted guests with poolside seating and provided towel service.
- Enforced hotel policies regarding pool use and guest behavior.
- Responded promptly to guest inquiries and requests at the pool area.
- Collaborated with the maintenance team to report equipment issues.
- Greeted customers upon arrival at the pool area.
- Ensured safety of guests by enforcing all safety policies and practices.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Collected used towels and properly disposed of waste.
- Performed daily checks of the locker rooms for cleanliness and orderliness.
Butler
Mandarin Oriental Hotel
Taipei
07.2025 - 08.2025
- Provided personal assistance to residents with various tasks and requests.
- Managed and maintained supplies for daily operations.
- Prepared meals according to specific instructions given by the employer or other members of the household.
- Communicated effectively with residents to address needs and preferences.
- Greeted guests and provided assistance upon their arrival.
- Ensured that all areas within the residence were kept clean at all times.
Gym Receptionist
W Hotel
Taipei
06.2023 - 11.2023
- Greeted and assisted gym members with inquiries and services.
- Managed check-ins and membership registrations for guests.
- Maintained cleanliness and organization of gym equipment and facilities.
- Processed payments and memberships using point-of-sale systems.
- Resolved member concerns efficiently with strong communication skills.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Developed relationships with regular customers through friendly conversation and personalized service.
Spa Receptionist
W Hotel
Taipei
07.2023 - 10.2023
- Greeted guests with warmth and professionalism upon arrival at the spa.
- Managed appointment scheduling using spa management software effectively.
- Provided information about services, treatments, and packages to clients.
- Ensured cleanliness and organization of the reception area at all times.
- Assisted clients with payment processing and billing inquiries promptly.
- Collaborated with spa therapists to optimize client experience and service delivery.
- Provided clients with information on spa services, packages, and promotions.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining spa resources and amenities.
Waitress
Coco's Cafe
Sugar Land
02.2020 - 03.2020
- Managed multiple tables to ensure timely food and drink delivery.
- Collaborated with kitchen staff to streamline order preparation and service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using POS systems at Coco's Cafe.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
John Paul II High School
Plano, TX05-2023
Data Science
The University of Texas At Dallas
Richardson, TXSkills
- Customer service
- Communication skills
- Conflict resolution
- Organizational skills
- Team collaboration
- Adaptability in situations
- Time management
- Decision-making
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
German
Limited
Timeline
Pool Attendant
Mandarin Oriental Hotel
07.2025 - 08.2025
Butler
Mandarin Oriental Hotel
07.2025 - 08.2025
Spa Receptionist
W Hotel
07.2023 - 10.2023
Gym Receptionist
W Hotel
06.2023 - 11.2023
Waitress
Coco's Cafe
02.2020 - 03.2020
High School Diploma -
John Paul II High School
Data Science
The University of Texas At Dallas
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