Nicole Johnstone
Watertown,WI
Summary
Known as a reliable Manager and Associate demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering expertise for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in individual and team-oriented environments.
Overview
24
24
years of professional experience
Work History
Director of Sales Transitions
Avina Living of Milwaukee
Milwaukee, WI
01.2024 - Current
- Led strategic sales initiatives to enhance market presence and drive revenue growth.
- Developed and implemented comprehensive programs for performance improvement.
- Analyzed market trends to identify opportunities, informing targeted sales strategies.
- Fostered relationships with key stakeholders to enhance client satisfaction and retention rates.
- Launched Club Alexian/Club Avina for to increase brand identity and community engagement.
Manager of Community Relations
Enhance Health
Sunrise, FL
05.2023 - 10.2023
- Developed and implemented effective strategies to increase positive relationships with the local community.
- Established partnerships with local non-profits, and businesses to support initiatives within the community.
- Hired and managed a team of staff members responsible for executing outreach efforts and campaigns in multiple states.
- Created content to promote awareness of the organization's mission and vision.
- Prepared reports on all outreach activities for senior leadership review.
- Collaborated with marketing teams on promotional materials for upcoming events or programs.
- Implemented plans designed to improve overall visibility of the organization within its target market.
Manager, Sales Administration
Humana, Inc
Waukesha, WI
04.2005 - 03.2023
- Excelled within deadline-intensive environment
- Consistently acknowledged by management for the quality and timeliness of completed projects, attention to detail, exemplary customer service delivery and team-player attitude
- Developed and implemented procedures which resulted in increased company efficiency and productivity
- Created databases and spreadsheets to improve sales management's oversight with multiple distribution channels
- Lead the MSA Steering Committee and developed streamlined communication efficiency as primary liaison between a variety of Humana's internal departments and the nation's MSAs
- Market Change Champion since February of 2019
- Sought out by multiple diverse departments within Humana for insight/assistance with new strategic initiatives.
Administrative Assistant
National Benefit Consultants
Brookfield, WI
01.2002 - 02.2005
- Developed new customer relations through telephonic contact and sales activity
- Increased customer loyalty through constant availability to clientele
- Supported agency manager through personal document management, calendar organization and collateral preparation for meetings
- Managed incoming and outgoing calls for busy consulting firm
- Successfully established effective systems for record retention by creating databases for daily correspondence tracking
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Education
Health & Life Insurance License -
Kaplan
Milwaukee04-2007
High School Diploma -
Victory Christian High School
Oconomowoc06-1996
Skills
- Attention to detail
- Report development
- Self motivated
- Problem resolution
- Solid understanding of policies and procedures
- Team liaison
- Project & schedule management
- Embrace challenges
- Business correspondence
- Client and associate relations
- Strong leadership qualities
Timeline
Director of Sales Transitions
Avina Living of Milwaukee
01.2024 - Current
Manager of Community Relations
Enhance Health
05.2023 - 10.2023
Manager, Sales Administration
Humana, Inc
04.2005 - 03.2023
Administrative Assistant
National Benefit Consultants
01.2002 - 02.2005
High School Diploma -
Victory Christian High School
Health & Life Insurance License -
Kaplan