Nicole Jones
Islamorada,FL
Summary
Dedicated Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Empathetic Case Coordinator with more than eight years of experience in case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management and team leadership. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
20
20
years of professional experience
Work History
Executive Assistant, Case Coordinator
Affordable Home Health Care, Inc.
10.2013 - 07.2022
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Ensured caregivers maintained credentials, insurances .
- Payroll
- Case Coordinating
- Client Liaison
Licensed Insurance Agent
State Farm
02.2002 - 07.2012
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Tracked progress of all outstanding insurance claims.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
Education
Associate of Arts - With High Honors
Broward College
Fort Lauderdale, FL12.2017
Skills
- Promotion of professional relationship with self and others
- Reliable, Self starter, Respectful
- Detail oriented
- Excellent people skills
- Answer Multi-Line Phone Systems
- Administrative Policies
- Confidentiality and Discretion
- Resourceful Researching
- Microsoft Office
- Executive Support
- Office Supplies and Inventory
- Project Management
Timeline
Executive Assistant, Case Coordinator
Affordable Home Health Care, Inc.
10.2013 - 07.2022
Licensed Insurance Agent
State Farm
02.2002 - 07.2012
Associate of Arts - With High Honors
Broward College
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