Summary
Overview
Work History
Education
Skills
United States Army, 75 Bravo
Timeline
Generic

Nicole Jones

Westmont,IL

Summary

Dynamic and engaging Bartender with a proven track record at Vincitori, adept at elevating customer experiences through exceptional service and craft cocktail preparation. Skilled in fostering repeat business by building strong customer relationships and managing transactions with accuracy. Excelled in a fast-paced environment, significantly increasing sales through strategic upselling and menu knowledge.

Overview

7
7
years of professional experience

Work History

Bartender

Rosebud
08.2021 - 10.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.


Bartender -Waitress

Vincitori
07.2017 - 12.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.


Bartender

Rocky's American Grill
01.2016 - 06.2017
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Bachelor of Arts - Criminal Justice

University of Illinois At Chicago
Chicago, IL

Cosmetology License -

Arlington Cosmetology School
Arlington Heights, IL

Skills

  • Delivered exceptional customer service by actively engaging with clients and addressing their needs
  • Developed strong relationships with customers leading to repeat business
  • Managed cash transactions accurately while maintaining financial records
  • Delivered high-quality dining experiences by taking orders accurately, serving food promptly, and addressing customer inquires with professionalism
  • Managed multiple tables simultaneously in a busy restaurant setting, demonstrating excellent time management skills and the ability to prioritize tasks effectively
  • Recipe and menu memorization
  • Hospitality service expertise
  • Customer service
  • Excellent judgment
  • Marketing and sales experience
  • Craft cocktail preparation
  • ABC standards
  • Payment processing

United States Army, 75 Bravo

Was honorably discharged after 6 years of Reserves.

Timeline

Bartender

Rosebud
08.2021 - 10.2022

Bartender -Waitress

Vincitori
07.2017 - 12.2021

Bartender

Rocky's American Grill
01.2016 - 06.2017

Bachelor of Arts - Criminal Justice

University of Illinois At Chicago

Cosmetology License -

Arlington Cosmetology School

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Nicole Jones