Nicole Jump
Costa Mesa,CA
Summary
Dedicated, adaptable, and results-driven professional committed to enhancing client retention and satisfaction while ensuring smooth operational flow across diverse industries.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Advanced Management Company
09.2024 - 03.2025
- Played a key role in the lease-up and stabilization of a 714-unit community, rapidly increasing occupancy from 86% to 94% in just six weeks.
- Delivered high-touch service to prospective residents, resulting in increased conversions and positive reviews.
- Executed social media strategies to enhance community visibility and engagement.
- Coordinated with construction and maintenance teams to ensure seamless resident move-ins during renovations.
- Developed and implemented monthly leasing strategies aligned with asset goals.
Marketing and Administrative Coordinator
EFB Motorsports
09.2022 - 09.2024
- Boosted brand visibility (7000+ verifiable Instagram followers in 2 years) by helping curate engaging Instagram content (reels, videos, posts) to promote customized, premium 3D-printed vehicle accessories.
- Directed client communication channels to foster long-term relationships and ensure high customer satisfaction in a specialized market.
- Consistently maintained precise inventory records, ensuring consistent product and packaging material availability.
Scribe / Student Researcher
South County Orthopedic Specialists
07.2020 - 07.2022
- Streamlined workflow efficiency for an orthopedic surgeon in a high-volume medical office by overseeing documentation and research protocol management.
- Primary scribe for an orthopedic surgeon, documenting 150+ weekly patient encounters in Aprima EMR, including HPI, ROS, physical exams, imaging/consults, diagnoses, and care plans.
- Prepared sterile injections (steroid, HA, PRP) for surgeon administration; coordinated biologic sample logistics and assisted with documentation for California State QMEs.
- Managed a two-year clinical study with a medical device partner, enrolling 200+ preoperative patients and collecting postoperative data; maintained a comprehensive research database.
- Provided daily clinical support as a medical assistant: recorded vitals, prepped exam rooms, assisted in procedures, managed insurance submissions, and applied orthopedic devices (casts, slings, wraps).
Intake Coordinator
Resurgence Behavioral Health
04.2019 - 01.2020
- Performed intake assessments, coordinated care plans, and ensured HIPAA-compliant documentation.
- Implemented psychiatric and medical protocols to ensure the comfort and well-being of clients during drug detoxification under scope of RADT-1.
- Conducted record audits, managed administrative tasks, and organized patient information within the EMR system. Maintained professionalism and sensitivity during high-stress patient transitions.
Leasing Agent
Arnel Management
06.2018 - 05.2019
- Increased occupancy through strategic marketing, targeted outreach, and strong resident communication.
- Conducted daily property tours and managed all aspects of leasing paperwork.
- Ensured legal compliance and upheld community standards.
Education
Associate degree -
Orange Coast College
Costa Mesa, CA05.2025
High School Diploma - undefined
Yorba Linda High School
Yorba Linda, CA01.2017
Skills
Key Strengths:
- Small Business Operations Oversight
- Customer Service & Service-Oriented Roles
- Medical Assisting & Scribing
- Hands-on Patient Care Experience (CNA, EMT, Medical Assistant)
- CRM Software Proficiency: Aprima, Cerner, Epic, Kipu, Appfolio, Yardi
- Advanced Skills in Microsoft Office & Google Suite
- Data Management for Joint Replacement R&D (Zelta)
- Inventory Management
- Digital Marketing & Design
- Retail Sales & Leasing Expertise
Timeline
Leasing Agent
Advanced Management Company
09.2024 - 03.2025
Marketing and Administrative Coordinator
EFB Motorsports
09.2022 - 09.2024
Scribe / Student Researcher
South County Orthopedic Specialists
07.2020 - 07.2022
Intake Coordinator
Resurgence Behavioral Health
04.2019 - 01.2020
Leasing Agent
Arnel Management
06.2018 - 05.2019
High School Diploma - undefined
Yorba Linda High School
Associate degree -
Orange Coast College
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