Nicole Kading
Glendale,AZ
Summary
Driven Shift Manager and Reset Specialist with a proven track record at McDonalds and Swire Coca-Cola. Excelled in staff motivation and quality assurance, enhancing team performance and customer satisfaction. Skilled in cash handling and fostering strong vendor relationships, adept at navigating high-pressure situations to deliver exceptional results.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonalds
Glendale, AZ
01.2021 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Reset Specialist
Swire Coca-Cola
Tempe, AZ
12.2019 - Current
- Maintained a safe working environment, following company guidelines and adhering to safety regulations throughout reset processes.
- Utilized advanced problem-solving skills when faced with challenges or obstacles during resets, finding innovative solutions that minimized disruptions to store operations without compromising results quality.
- Demonstrated flexibility in adapting to changes in project scope or timeline, maintaining a positive attitude under pressure while still achieving desired outcomes.
- Developed strong relationships with vendors, fostering open communication lines for efficient coordination of product placements during resets.
- Collaborated with store managers to identify specific needs and tailor reset strategies accordingly.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05.2013
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Workplace Safety
- Staff Motivation
- Punctual and Reliable
- Relationship Building
- Team Development
- Quality Assurance
Timeline
Shift Manager
McDonalds
01.2021 - Current
Reset Specialist
Swire Coca-Cola
12.2019 - Current
High School Diploma -
Ironwood High School