Nicole Kalinowski
Arvada,CO
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Currently pursuing a Master's Degree in Clinical Mental Health Counseling at Regis University.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHealth
01.2022 - Current
- Ensures patients get the proper care needed
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Access Specialist
UCHealth- Emergency Department
10.2020 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Trained new staff on hospital processes and procedures.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Waitress
Rex's American Bar and Grill
06.2016 - 11.2019
- Works as team member
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Resident Assistant (RA)
Northern Arizona University
08.2012 - 05.2014
- Help students transition smoothly into dorm life
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
Education
Master of Arts - Counseling
Regis University
Denver, CO05.2025
BS in Biology -
Northern Arizona University
Flagstaff, AZ05.2014
Tucson High Magnet School
Tucson, AZ05.2010
Skills
- Proficient using both Mac and PC computer/excellent typing skills
- START Certification - recognizes thoughts of suicide and engages safety resources
- Medical Terminology
- Information Collection
- Specialist Referrals
Volunteer Experience
- Steamboat REPS, 01/2021-Present, Reaching Everyone Preventing Suicide, Advocate for suicide prevention
- Tucson Wildlife Center, 06/2013-08/2013, Handle, feed, and administer aid to birds of prey and desert mammals
- Ann Van Dyk Cheetah Center: De Wildt (South Africa), 07/2012-08/2012, Feeding animals and maintaining enclosures, Advocating at local schools for educational purposes
Certification
- QPR Certificate of Course Completion (Question, Persuade, Refer Training)
Timeline
Patient Access Specialist
UCHealth
01.2022 - Current
Patient Access Specialist
UCHealth- Emergency Department
10.2020 - 01.2022
Waitress
Rex's American Bar and Grill
06.2016 - 11.2019
Resident Assistant (RA)
Northern Arizona University
08.2012 - 05.2014
Master of Arts - Counseling
Regis University
BS in Biology -
Northern Arizona University
Tucson High Magnet School
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