NICOLE KARIM
Brooklyn
Summary
Detail-oriented journalism student with a solid background in customer service and office call support. Proven ability to communicate effectively with clients, manage high call volumes, and resolve issues promptly while maintaining accurate records. Strong communication, writing, and interpersonal skills ready to be applied in journalism, media, or communications roles. Committed to further developing reporting and storytelling capabilities.
Overview
4
4
years of professional experience
Work History
On-Call Specialist
SPS Global
New York
06.2025 - Current
- Provided comprehensive administrative support, including scheduling, data entry, and document preparation, ensuring accuracy and attention to detail.
- Coordinated office logistics, such as supplies and equipment maintenance, to create a functional and productive work environment.
- Demonstrated excellent communication skills by interacting with internal and external stakeholders in a professional and courteous manner.
- Adapted quickly to changing priorities and tasks, demonstrating flexibility and a proactive approach to problem-solving.
- Maintained confidentiality and handled sensitive information with discretion and integrity.
- Assisted with event planning and coordination, ensuring seamless execution and positive outcomes.
- Supported various departments with administrative tasks, contributing to overall team efficiency and productivity.
Front Desk Agent
Hotel 42
New York
05.2023 - 05.2024
- Welcomed each new arrival and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Managed inventory of front desk supplies to ensure availability of essential items for smooth operations.
- Promoted hotel brand's loyalty program through social media, email, and direct mail to enhance guest engagement.
Customer Service Specialist
Best Buy
Bowie
07.2022 - 04.2023
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction.
- Handled escalated support calls with diplomacy and tact, successfully defusing tense situations between the company and customers.
- Enhanced knowledge sharing within the team, ensuring all members were up-to-date with the latest product information.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Utilized CRM systems to track customer interactions, document detailed case notes, and access relevant account information quickly.
Education
Journalism And Mass Communication
Anne Arundel Community College
Arnold, MD05-2028
Anne Arundel Community College - Cybersecurity
Anne Arundel Community College
05-2022
Skills
- Microsoft Word
- Microsoft Excel
- Strong Attention to Detail
- Team Oriented
- Computer Proficient
- Strong Multitasking Skills
- Independent Worker
- Critical Thinking Skills
- Highly Organized
- Customer service
- Team collaboration
- Social media marketing
Timeline
On-Call Specialist
SPS Global
06.2025 - Current
Front Desk Agent
Hotel 42
05.2023 - 05.2024
Customer Service Specialist
Best Buy
07.2022 - 04.2023
Journalism And Mass Communication
Anne Arundel Community College
Anne Arundel Community College - Cybersecurity
Anne Arundel Community College