Nicole Kearns

• Provide global opportunities through academic credential evaluations, allowing international students, job seekers, immigrants, and refugees equal access to higher education and career advancement.
• Research and examine global education systems to understand the depth and expertise offered to students internationally.
• Authenticate and inspect international academic records and provide timely, detailed equivalency reports to clients.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
• Ensured compliance with policy requirements by meticulously reviewing documentation and maintaining accurate records.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Oversaw operations proficiency of 45 banking centers in Brooklyn and Queens.
• Drove performance results through report and trending analysis.
• Developed effective routines to reduce errors, increase operational excellence while delivering value added solutions to clients.
• Provided leadership teams with practical action plans.
• Instigated and enhanced training materials and procedures across the franchise.

• Oversaw daily operations and procedures of the banking center. Effectively managed a team of 12 to exceed quarterly and annual sales goals. Consistently created a positive customer experiences through problem resolution and follow-up.
• Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.

Other positions held: Assistant Manager, Personal Banker, Teller Operations Specialist, Teller