Nicole Keene
Marc Motors
Lebanon,ME
20
years of professional experience
Marketing Consultant supporting client communication, calendar management, and organized follow-up across busy office workflows. Brings a detail-focused approach to tracking correspondence, handling 51-100 client follow-up messages per week, maintaining 99%+ accurate documentation, and keeping records current for fast-moving sales and marketing support. Adds dependable coordination across daily administrative tasks while helping keep client service and scheduling aligned in a fast-paced environment.
Work History
Business Development Center Representative
6 Years 8 Months- Handled [number] guest check-ins per shift while greeting visitors and maintaining a smooth front desk flow.
- Welcomed guests at the front desk and guided them through check-in with courteous, professional communication.
- Explained resort amenities, including restaurants, pool area, spa, and fitness center, to help patrons settle in.
- Reviewed account information and charges with guests during checkout to support clear, accurate billing discussions.
- Resolved service-related issues promptly by listening carefully and following through until guest concerns were addressed.
- Prepared guest bills and maintained accurate office records using MS Excel, MS Word, E-mail, and Forms.
Machine Operator
9 Months- Monitored [number] machines per shift for malfunctions and product defects during production runs.
- Performed cleaning, metal detection tests, and changeovers to keep equipment ready for production.
- Maintained accurate logs and inspection reports using MS Excel and MS Word for timely recordkeeping.
- Reported operational deficiencies to supervisors and maintenance staff to support prompt troubleshooting.
- Operated equipment according to company procedures and safety protocols, including required PPE.
- Adjusted feed rates and cutting parameters to align output with production demands and quality standards.
Assembly Line
2 Months- Assembled rifle components by hand and with equipment according to detailed project specifications and directions.
- Inspected work areas after each shift, removing debris and trash and sweeping to maintain a safe, efficient floor.
- Partnered with team members to complete orders and keep production moving on schedule.
- Rotated through different gun builds in order, adapting quickly to changing production assignments.
- Followed all safety protocols and PPE requirements throughout daily assembly work.
Server
6 Months- Recommended daily specials, wine selections, and desserts to guide guests toward higher-margin menu items.
- Recorded orders, operated POS terminals, and split bills accurately while partnering with team members to serve food and beverages efficiently.
- Coordinated with kitchen staff on allergies, dietary restrictions, and special requests to keep service accurate and responsive.
- Maintained dining-room readiness by clearing tables, replacing utensils, refilling beverages, and restocking condiments and napkins between guests.
- Completed opening and closing checklists, kept pantry supplies stocked, and trained new employees on food handling, guest expectations, and restaurant protocols.
Administrative Assistant
1 Year 5 Months- Supported the management agent for a 150 unit condominium complex by handling correspondence, mail, e-mail, and faxes.
- Produced and distributed newsletters, email updates, and other office communications using MS Word.
- Organized and updated personnel and professional calendars to keep scheduling information current.
- Handled phone calls and office communications with a professional, customer-facing approach.
- Prepared service contracts, financial documents, monthly condominium fee deposits, expense reports, and invoices.
- Organized office files and maintained updated records for easy retrieval.
- Managed front desk reception tasks and appointment confirmation to support smooth daily office flow.
Server
2 Years 4 Months- Recommended daily specials, wine selections, desserts, appetizers, and specialty drinks to drive higher-margin sales.
- Recorded orders in POS terminals, split bills, and calculated totals accurately for efficient checkout.
- Communicated special requests and allergy details to kitchen staff to support accurate meal preparation.
- Completed opening and closing checklists while restocking condiments, napkins, and other pantry items.
- Trained new employees on food handling, guest expectations, restaurant protocols, and efficient table maintenance.
Front Office Representative
2 Years 1 Month- Greet visitors and customers, answer questions, and provide front desk reception support with a professional first impression.
- Answer multi-line calls, route inquiries to the correct departments, and use phone etiquette to handle communication smoothly.
- Sort mail and distribute important messages promptly to support timely office correspondence and internal communication.
- Prepare and format forms, reports, and office documents in MS Word and MS Excel to support efficient administrative work.
Shift Team Leader
6 Years- Redesigned product storage to improve shop organization and keep inventory accessible.
- Cleaned machinery daily and removed debris to extend equipment lifespan.
- Trained and supervised team members on daily routines and service expectations.
- Assigned daily tasks to employees and balanced coverage across the shift.
- Resolved challenging customer conversations calmly while supporting business needs and service quality.
Education
CNA Certification
Attended
High School Diploma
Skills
MS Excel
MS Word
E-mail
Forms
Newsletters
Calendar management
Office correspondence management
Document preparation & formatting
Records management
Front desk reception
Customer intake
Phone etiquette
Office correspondence
Appointment confirmation
Data entry
Timeline
Business Development Center Representative
Marc Motors
2020.01 - CurrentRead More
Machine Operator
Lindt And Sprungli Inc
2019.02 - 2019.11Read More
Assembly Line
Sig Sauer Inc.
2018.12 - 2019.02Read More
Server
Revel
2018.02 - 2018.08Read More
Administrative Assistant
GLG Management
2016.09 - 2018.02Read More
Server
Longhorn Steakhouse
2014.05 - 2016.09Read More
Front Office Representative
Best Western Plus
2012.04 - 2014.05Read More
Shift Team Leader
2006.04 - 2012.04Read More
Pentucket Regional Sr High School
High School Diploma
Read More
Northern Essex Community College
Attended
Read More
Whittier Regional Vocational
CNA Certification
Read More