Nicole Keller
Vail,AZ
Summary
Motivated and dedicated job seeker with a strong focus on providing excellent customer service. Seeking a full-time position with a company that shares a commitment to delivering exceptional experiences to customers. Eager to join a dedicated team where customer relations experience can be leveraged to make a meaningful impact and continuously enhance skills and abilities. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
Work History
Billing Coordinator/Administrator
Cutting Edge Collision
05.2022 - Current
- Review invoices for discrepancies or price changes to finalize estimate into final bill pricing for repairs
- Used standardized procedures for invoicing and collection processes to streamline operations
- Promptly responded to customer and vendor inquiries regarding invoice or account statements, answering any questions they may have
- Spoke with insurance representatives on customer accounts for payments or supplements for additional damage
- Implemented efficient filing systems and updated databases to ensure accurate record-keeping
- Managed incoming/outgoing calls and mail distribution efficiently on a daily basis
- Maintained office supply inventory for daily use
Technical Support/Monthly Billing
U.S. Card Systems
05.2019 - 04.2022
- Provided technical support to customers via phone or email to troubleshoot credit card terminal issues
- Assisted customers in setting up their new terminals and configure settings to their liking
- Collaborated with main office teams to identify and resolve complex technical issues
- Maintained a high level of customer satisfaction by providing timely and effective resolutions to technical concerns
- Documented customer interactions and the solution on a detailed tracking system
- Managed accounts receivable and payable, reconciling discrepancies and resolving billing issues
- Generated a monthly spreadsheet of new equipment fees, monthly replacement and supply fees needed to charge new customers
- Maintained organized filing system and database entry to ensure successful billing for all clients
TMD
U.S. Card Systems
10.2018 - 05.2019
- Responsible for calling 200+ small businesses a day to inform business owners/controllers of missing adjustments on merchant processing accounts and setting call back appointments
- Faxing and making copies as needed of clients statements
Scan Coordinator/Head of HBC Dept.
Baxter Super One
07.2005 - 10.2018
- Managed and maintained pricing database, ensuring accuracy of products and sales items
- Responsible for store product data entry, general office responsibility (emails) and product merchandising
- Worked closely with the main office on in-store deals, weekly sales fliers and product inventory
- Responsible for product ordering and maintaining in the Health and Beauty Dept, product placement, product display, stock management and special product pricing
- Maintained close relationship with supervisors and vendors to ensure desired products stay in stock
- Elected Union Contract Negotiator one year
- Started as a cashier for 8 years then I took the position in the Scanning Office and HBC but would still help as needed on cash registers or at customer service desk
Education
High -
Crosby High School/Aitkin High School
Crosby, MNSkills
- MS Office, Word and Outlook (10 years)
- Call Center
- Customer Support
- Cash Handling (10 years)
- Technical Support
- Merchandising
- Accounts Payable/Receivable
- Data Entry
- Pricing
- PCA
- Driver's License
Timeline
Billing Coordinator/Administrator
Cutting Edge Collision
05.2022 - Current
Technical Support/Monthly Billing
U.S. Card Systems
05.2019 - 04.2022
TMD
U.S. Card Systems
10.2018 - 05.2019
Scan Coordinator/Head of HBC Dept.
Baxter Super One
07.2005 - 10.2018
High -
Crosby High School/Aitkin High School
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