Nicole Kerr
Shelby Township,MI
Summary
Experienced IP Docketing Specialist with extensive knowledge of foreign patent laws, and document management systems. Skilled in managing deadlines, processing annuity payments, updating databases, and ensuring compliance with legal standards. Eager to leverage expertise to support accurate intellectual property filings and contribute to operational efficiency in a dynamic legal environment.
Overview
7
7
years of professional experience
Work History
IP DOCKETING SPECIALIST
Encore Capital Group, LLC
Troy, USA
10.2022 - Current
- Managed electronic files within document management systems ensuring that all documents are properly stored according to their respective categories.
- Researched foreign patent laws in order to accurately file international applications in accordance with applicable guidelines.
- Utilized extensive knowledge of USPTO rules and regulations to ensure proper filing procedures were followed.
- Accurately processed individual and bulk annuity payments on behalf of clients.
- Maintained communication with attorneys regarding deadlines, status updates, and other important information related to IP filings.
- Updated existing client databases by verifying current, adding new information or deleting outdated entries.
ACCOUNT MANAGER
Encore Capital Group, LLC
Troy, USA
03.2019 - 10.2022
- Process billing, conduct collections with 106% PTG, prepare action plans, new employee coach.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Implemented account management processes to ensure delivery of quality service standards.
Education
High School Diploma -
Stevenson High School
Sterling Heights, MISome College (No Degree) - Business Administration
Saginaw Valley State University
Bay City, MISkills
- Deadline management
- Document management
- Office administration
- Multitasking and prioritization
- Account portfolio management
- Electronic filing systems
- Records management
References
References available upon request
Timeline
IP DOCKETING SPECIALIST
Encore Capital Group, LLC
10.2022 - Current
ACCOUNT MANAGER
Encore Capital Group, LLC
03.2019 - 10.2022
High School Diploma -
Stevenson High School
Some College (No Degree) - Business Administration
Saginaw Valley State University