Nicole Kestler
Wegmans Food Markets
Hinesville,G.A.
22
years of professional experience
Dedicated and accomplished retail professional with 22 years of experience. Known for delivering exceptional customer service, building lasting customer relationships, developing high-performing teams, and maintaining operational excellence in fast-paced environments. Strong leadership, organizational, multitasking, and communication skills with a proven ability to motivate others and create positive customer experiences.
Work History
Team Leader
22 Years 3 Months- Deliver outstanding customer service and build strong relationships that foster customer loyalty and satisfaction.
- Lead, coach, and develop team members to achieve department goals and maintain high performance standards.
- Train and mentor new employees, supporting onboarding and long-term professional growth.
- Coordinate daily operations and prioritize multiple responsibilities in a high-volume retail environment.
- Organize inventory, monitor stock levels, and support merchandising initiatives to ensure product availability.
- Resolve customer concerns professionally and efficiently while maintaining a positive shopping experience.
- Collaborate with department leaders to improve workflow, productivity, and customer satisfaction.
- Assist with scheduling, task delegation, and performance coaching.
- Utilize computer systems and technology to support operations, communication, and inventory management.
- Maintain a positive team culture focused on accountability, customer service, and continuous improvement.
- 22 years of dedicated service with a reputation for reliability, professionalism, and exceptional customer care.
- Successfully developed and mentored employees, contributing to team growth and retention.
- Recognized for strong leadership, organizational skills, and commitment to customer satisfaction.
- Consistently adapted to changing business needs while maintaining operational excellence.
- Directed daily department operations, ensuring efficient workflow and consistent customer service
- Trained team members on store procedures, product knowledge, and service standards
- Coordinated scheduling, task assignments, and coverage to maintain operational readiness
- Monitored inventory levels and merchandising standards to support product availability
- Resolved customer concerns promptly, reinforcing positive shopping experiences and team accountability
- Enforced food safety, sanitation, and workplace compliance across department activities
- Evaluated team performance and provided coaching to improve productivity and consistency
- Collaborated with management to implement process improvements and support store goals
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
11 years
Skills
Customer Service Excellence
Customer Relationship Building
Team Leadership & Development
Employee Training & Coaching Communication Skills
Conflict Resolution
Inventory Management
Problem Solving
Operational Efficiency
Cross-Functional Collaboration
Computer Literacy
Multitasking & Prioritization
Organization & Time Management
Problem-solving
Attention to detail
Team supervision
People management
Work Planning and Prioritization
Coaching and mentoring
Documentation and reporting
Performance improvement
Complex Problem-solving
Analytical thinking
Goal setting
Conflict resolution
Safety
Cash handling
Effective communication
Adaptability and flexibility
Manage ordering
Scheduling
Timeline
Team Leader
Wegmans Food Markets
03.2004 - 06.2026Read More
Liberty County High School
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