Nicole K. Glenn
San Marcos
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Access Sales | Events Lead
Hyatt Vacation Club Welk Resort
01.2018 - Current
- Consistently exceed tier goals and being recognized with multiple customer experience awards
- Lead events and sales initiatives, contributing to Hyatt Vacation Club's success
- Awarded Hyatt Vacation Club Events MVP, 2022
Administrator & Distribution Manager
Primerica
01.2016 - 01.2023
- Managed administrative functions and distribution operations
- Fostered client relationships and ensured compliance with industry regulations
Mortgage Loan Processor
Martin Financial Services
01.2012 - 01.2014
- Coordinated client communication, document management, and appointment scheduling
- Ensured smooth mortgage processing by liaising with banks and brokers
Store Manager
Forever 21
01.2010 - 01.2012
- Managed a $12M retail box, overseeing 150 associates and 7 junior managers
- Successfully achieved five consecutive quarters of bonus incentives
- Led loss prevention efforts and improved store operations
- Collaborated with corporate to increase customer retention and implement new strategies
Capability, Talent, and Brand Manager
Victoria’s Secret Stores
01.2005 - 01.2008
- Led recruitment, training, and employee retention efforts
- Managed store performance and implemented action plans to meet sales goals
- Analyzed financial reports and developed strategies to reduce theft and increase store efficiency
Business Development Air Sales Manager
UPS
01.1998 - 01.2002
- Developed and maintained client relationships, managing long sales cycles
- Coordinated shipments and order fulfillment, ensuring customer satisfaction
- Utilized strong communication and organizational skills to drive sales and client retention
Education
Masters - Business Management, Entrepreneurship
Independent University
03.2025
Bachelor of Science - Business Management, Accounting
California Colleges San Diego
San Marcos, CA06.2016
Associate of Applied Science - Business Management, Accounting
California Colleges San Diego
San Marcos, CA05.2014
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Dependable and responsible
Certification
- California State Notary
- Certification in Drug Use and Abuse
Timeline
Access Sales | Events Lead
Hyatt Vacation Club Welk Resort
01.2018 - Current
Administrator & Distribution Manager
Primerica
01.2016 - 01.2023
Mortgage Loan Processor
Martin Financial Services
01.2012 - 01.2014
Store Manager
Forever 21
01.2010 - 01.2012
Capability, Talent, and Brand Manager
Victoria’s Secret Stores
01.2005 - 01.2008
Business Development Air Sales Manager
UPS
01.1998 - 01.2002
Bachelor of Science - Business Management, Accounting
California Colleges San Diego
Associate of Applied Science - Business Management, Accounting
California Colleges San Diego
Masters - Business Management, Entrepreneurship
Independent University
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