Nicole Khanbabian
Summary
Results-driven professional with extensive experience in office administration and executive support. Proven track record in achieving sales goals, enhancing operational efficiency, and fostering strong team dynamics. Adept at strategic planning, client relations, and managing high-level communications, with a commitment to driving organizational success.
Overview
8
8
years of professional experience
Work History
Sr. Sales and Marketing Manager
Hakes Brothers
02.2024 - Current
- Set and achieve sales and closing goals, driving revenue growth and profitability
- Approve pricing on all homes, ensuring competitiveness and profitability
- Train, motivate, and lead the sales team to exceed targets and deliver exceptional customer service
- Roll out new communities, including pricing review and model home setup, to attract buyers and drive sales
- Oversee local digital and social media marketing efforts, enhancing brand visibility and customer engagement
- Handle buyer relations and updates, ensuring customer satisfaction and repeat business
- Foster a sales culture of teamwork, accountability, consistency, and professionalism
- Resolve escalated conflicts between customers and Hakes Brothers, maintaining positive customer relations.
Office Manager
Hakes Brothers
12.2019 - 01.2024
- Oversaw starts and closing coordinators, ensuring efficient workflow and task completion
- Trained and supervised sales and construction administration staff
- Coordinated travel arrangements for employees, optimizing cost and convenience
- Compiled and provided detailed reports to the division president for strategic decision-making
- Managed office maintenance, ensuring a well-organized and functional work environment
- Hired and supervised sales and construction administrative staff, fostering a productive team
- Planned company retreats and quarterly events, enhancing team morale and collaboration.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Closing Coordinator
Hakes Brothers
06.2018 - 12.2019
- Prepared all closing statements for each transaction
- Scheduled and processed all home and lot transactions, ensuring timely completion
- Ordered and approved all closing documentation for construction loans
- Managed customer service data to improve client satisfaction and operational efficiency.
Starts Coordinator
Hakes Brothers
12.2017 - 06.2018
- Facilitated the starts process for beginning construction projects
- Ordered permits and plans, coordinated design selections, and procured water meters
- Ensured all necessary documentation and approvals were obtained to commence construction.
Administrative Assistant
Hakes Brothers
11.2016 - 12.2017
- Assisted with various day-to-day administrative duties, ensuring smooth office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Bachelor of Business Administration - Finance And Marketing
New Mexico State University
Las Cruces, NM05.2016
Skills
- Administrative Support
- Strategic Planning
- Meeting Coordination
- Confidential Communication
- Document Management
- Event Planning
- Data Management
- Scheduling appointments
- Procedure Development
- Scheduling and calendar management
Timeline
Sr. Sales and Marketing Manager
Hakes Brothers
02.2024 - Current
Office Manager
Hakes Brothers
12.2019 - 01.2024
Closing Coordinator
Hakes Brothers
06.2018 - 12.2019
Starts Coordinator
Hakes Brothers
12.2017 - 06.2018
Administrative Assistant
Hakes Brothers
11.2016 - 12.2017
Bachelor of Business Administration - Finance And Marketing
New Mexico State University
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