Nicole Kilgore
Anderson,SC
Summary
Detail-oriented and self-motivated professional with strong organizational and communication skills, seeking remote opportunities to leverage customer service expertise and administrative capabilities. Proven ability to work independently, manage multiple priorities, and contribute to team success in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Executive - Appointment Setting Department
Government Marketplace
01.2025 - 02.2025
- Met personal quotas and achieved sales targets, averaging 5+ appointments per week
- Conducted 300+ calls daily, securing at least one GSA appointment per day
- Maintained strong client relationships and provided professional communication
- Assisted businesses in navigating government contract opportunities
Pallet Recycler
Better Built
03.2022 - 08.2024
- Managed logistics of pallet recycling, including transportation and material coordination.
- Maintained accurate inventory through excel-based tracking systems.
- Delivered timely communication with clients and internal teams to ensure satisfaction.
Secretary
Wilson Construction
04.2021 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Service Representative/Front Desk Receptionist
Jay Peak Ski Resort
10.2011 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Richford Jr Sr High School
Richford, VT07-2008
Skills
- Remote Collaboration Tools (Zoom, Slack, Microsoft Teams)
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service and Relationship Management
- Data Entry and Documentation
- Strong Written and Verbal Communication
- Problem Resolution and Conflict Management
- Time Management and Multitasking
Certification
- English for Customer Service and Call Center-February 2025
- Basics of Criminal Investigation-January 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work from home optionCareer advancementWork-life balanceTimeline
Account Executive - Appointment Setting Department
Government Marketplace
01.2025 - 02.2025
Pallet Recycler
Better Built
03.2022 - 08.2024
Secretary
Wilson Construction
04.2021 - 01.2023
Customer Service Representative/Front Desk Receptionist
Jay Peak Ski Resort
10.2011 - 01.2014
High School Diploma -
Richford Jr Sr High School
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