CRM
Nicole Kincade
Coral Springs,FL
Work Preference
Summary
Results-oriented leader committed to success. I am a proactive self-starter with a track record of initiative and personal responsibility. A creative change agent combined with my project management experience shows my skill set in quality assurance, compliance, marketing and strategic planning.
Volunteer management professional with proven ability to lead and inspire teams to achieve organizational objectives. Extensive experience in developing and implementing volunteer training programs and event planning. Known for reliability, adaptability, and results-driven approach, emphasizing collaboration and effective communication.
Overview
17
17
years of professional experience
Work History
Volunteer Program Manager
BOCA HELPING HANDS
11.2023 - 10.2025
- Volunteer Program Manager
- Managed over 500+ (regular) individuals and 1000+ corporate groups for 5 locations
- Developed and implemented volunteer recruitment strategies to increase and maintain engagement and participation.
- Streamlined program processes to enhance efficiency and improve volunteer experience.
- Implemented data-driven decision-making processes to improve program management and effectiveness continuously.
- Coordinated training sessions for volunteers, ensuring alignment with organizational goals and best practices.
- Designed innovative initiatives tailored to individual volunteer interests, increasing retention rates significantly.
- Introduced and managed large-scale volunteer events, ensuring smooth logistics and positive experiences for all participants.
- Facilitated open lines of communication between volunteers and staff, fostering a collaborative environment that encouraged teamwork and collective problem solving.
- Monitored program progress diligently, identifying areas of improvement and implementing appropriate interventions swiftly.
- Championed diversity and inclusion efforts within the volunteer force, creating an inclusive environment that welcomed individuals from various backgrounds.
- Organized recognition events to celebrate outstanding achievements in volunteering efforts throughout the year.
- Reduced operational costs through strategic budgeting practices and resource allocation adjustments.
- Recruited diverse groups of volunteers to ensure a well-rounded team with varied skill sets for maximum impact.
- Increased program efficiency by streamlining processes, optimizing scheduling, and improving communication methods.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Developed Volunteer Handbook to provide policies, procedures and guidelines for volunteers.
- Maintained accurate records of 6000+ individuals - volunteer hours, contributions, and accomplishments for reporting purposes efficiently conducted evaluations regularly to assess overall program success objectively using the volunteer platform - Amplify and CRM systems.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Conducted outreach activities to engage local stakeholders in programs.
- Established and maintained relationships with key stakeholders.
Project Management and Events Consultant
A3 DESIGNS AND CONSTRUCTION SERVICES INC
05.2022 - 06.2023
- Managed bidding, negotiating, purchasing of materials, and monitoring equipment requirements with set projects.
- Overseeing the events caterers, performers and VIP on the day of the event i.e. Lake Worth Reggae Festival - 2023
- Project Management Consultant services for general contractors and property owners in Florida for new construction and renovations on commercial and residential buildings.
- Preparation of project documentation, including project requirements, manpower requirements, project layout, project schedules and field office support.
- Assisting with the acquisition of required permits and licenses for projects and ensuring inspections are handled correctly and in a timely manner.
- Estimating, scheduling, or conferring with architects, engineers, schedulers and other resources that are assigned to the project to identify matters, such as work procedures, complaints and construction challenges.
- Maintaining a positive, assertive relationship with all stakeholders to achieve project milestones and overall project success.
- Identifying opportunities for cost-saving measures, quality improvements and best practices.
- Reviewing the project schedule with General Contractors, and/or customers.
- Constant monitoring of project scope and performance against the project plan to ensure the project is within acceptable variances of cost, budget, schedule and scope.
- Ensuring safety regulations are adhered to and issues identified.
- Led cross-functional teams to deliver complex construction projects on time and within budget.
Co-founder and Managing Director
A3 FARMS LIMITED
09.2017 - 01.2022
- Co-founder and Managing Director of an agro-processing company. Started a company with $US50 and a box of bananas and within a month supplied major supermarkets and gourmet shops in Trinidad with frozen vacuumed sealed breadfruit, sweet potatoes, cassava and eddoes.
- Identified and sourced raw materials for each product manufactured.
- Designed product labels and packaging.
- Identified demographics and penetrated the market
- Ensured supply chain was timely and delivery challenges addressed to ensure the supply met supermarkets high demand.
Building and Projects Manager
SPECIALISTS CENTRE LIMITED
01.2009 - 01.2013
- Implementing and executing systems and KPIs for overall management
- Managed building with 10 commercial tenants. Ensured clean and fully operational environment
- Maintained electrical, HVAC, plumbing and structural needs for tenants
- Ensured the building maintained all Government codes and best practices
Education
Certificate - USDA Preventative Controls of Human Food for Qualified Individuals
UNITED STATES DEPARTMENT OF AGRICULTURE
Trinidad And Tobago01.2017
MBA - Project Management
HENLEY BUSINESS SCHOOL, UNIVERSITY OF READING
United Kingdom04.2016
Diploma - Mass Communications, Writing skills for Journalism
UNIVERSITY OF THE WEST INDIES, MONA CAMPUS
Jamaica08.1995
Skills
- Strategic Planning
- Project Management
- Negotiation
- Marketing
- Communication
- Quality Assurance
- Mission-oriented
- Client relationship management
- File and records management
- Risk management
- Attention to detail
- Problem-solving
- Analytical thinking
Accomplishments
- Introduced robust volunteer program to improve organizational efficiency without adding costs.
- Increased volunteer engagement 20% through implementation of innovative marketing and recruitment strategies.
- Supervised 1000+ volunteers and coordinated placement based on department needs and volunteers' skills.
- Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
- Created system to better volunteer hour tracking and drive volunteer program improvement.
- Documented and resolved operational issues which led to efficiency and productive outcomes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Introduced, wrote and implemented Volunteer Handbook
Timeline
Volunteer Program Manager
BOCA HELPING HANDS
11.2023 - 10.2025
Project Management and Events Consultant
A3 DESIGNS AND CONSTRUCTION SERVICES INC
05.2022 - 06.2023
Co-founder and Managing Director
A3 FARMS LIMITED
09.2017 - 01.2022
Building and Projects Manager
SPECIALISTS CENTRE LIMITED
01.2009 - 01.2013
MBA - Project Management
HENLEY BUSINESS SCHOOL, UNIVERSITY OF READING
Diploma - Mass Communications, Writing skills for Journalism
UNIVERSITY OF THE WEST INDIES, MONA CAMPUS
Certificate - USDA Preventative Controls of Human Food for Qualified Individuals
UNITED STATES DEPARTMENT OF AGRICULTURE
HOBBIES
Travel, Dancing, Cooking, Art, Piano
Software
Volunteer Program Management
Excel
Microsoft
ACHIEVEMENTS AND ASSOCIATIONS
2018- 2020 Henley Alumni Association Caribbean – Executive member (Treasurer and Public Relations Officer), 2017 -2018 MILAT (Military Led Academic Training, Trinidad and Tobago) President - Parent Support Group, 2006 Guardian Life of the Caribbean Limited Trinidad and Tobago Top producing Unit – team member, 1994 Pan American World Health Organisation (PAHO) Excellence in Health Hard News Reporting
Certification
- Certified PCQI, USDA - 2017