Overview
Work History
Education
Skills
Internships and School Activities
Interests
Timeline
Generic

Nicole Kinney

Woodland Hills,CA

Overview

3
3
years of professional experience

Work History

Etsy Shop Owner and Operator

Miss Loops A Lot
04.2024 - Current
  • Created hand-made products and developed new products to meet customer demands.
  • Packaged and shipped orders to people nationwide
  • Utilized social media platforms to promote the shop and engage with potential customers, driving traffic back to the store.
  • Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
  • Established and maintained e-commerce website to promote and sell products.

Front of House Trainer

StoneFire Grill
09.2022 - 06.2023
  • Trained new employees and helped develop skills of current employees
  • Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Assisted management in identifying areas for improvement, resulting in increased overall performance.
  • Served guests and took their orders
  • Navigated multiple lines of incoming calls
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Front of House Team Member

StoneFire Grill
10.2021 - 09.2022
  • Served guests and took their orders
  • Navigated multiple lines of incoming calls
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Education

Bachelor of Arts - Communication

University of California San Diego
La Jolla, CA
06.2025

Associate of Arts - Communication

Los Angeles Pierce College
Woodland Hills, CA
06.2023

Skills

  • Verbal and written communication
  • Relationship Building
  • Customer Relations
  • Employee Development
  • Problem-Solving
  • Microsoft Office
  • Google Workspace
  • Canva

Internships and School Activities

Irish Parliament, Mentor, 09/2024, 12/2024

  • Assisted a member of Irish Parliament with assigned tasks

Mentor Collective, 04/2024-Present, 

  • Regularly communicated and met with mentees
  • Assisted mentees with questions, concerns, and adjusting to the university environment

Interests

  • Creating crocheted items and teaching others to crochet
  • International travel
  • Interior design and DIY home renovation

Timeline

Etsy Shop Owner and Operator

Miss Loops A Lot
04.2024 - Current

Front of House Trainer

StoneFire Grill
09.2022 - 06.2023

Front of House Team Member

StoneFire Grill
10.2021 - 09.2022

Bachelor of Arts - Communication

University of California San Diego

Associate of Arts - Communication

Los Angeles Pierce College

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Nicole Kinney