Nicole Kinney
Woodland Hills,CA
Overview
3
3
years of professional experience
Work History
Etsy Shop Owner and Operator
Miss Loops A Lot
04.2024 - Current
- Created hand-made products and developed new products to meet customer demands.
- Packaged and shipped orders to people nationwide
- Utilized social media platforms to promote the shop and engage with potential customers, driving traffic back to the store.
- Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
- Established and maintained e-commerce website to promote and sell products.
Front of House Trainer
StoneFire Grill
09.2022 - 06.2023
- Trained new employees and helped develop skills of current employees
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Resolved guests complaints while maintaining positive customer environment.
- Assisted management in identifying areas for improvement, resulting in increased overall performance.
- Served guests and took their orders
- Navigated multiple lines of incoming calls
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Front of House Team Member
StoneFire Grill
10.2021 - 09.2022
- Served guests and took their orders
- Navigated multiple lines of incoming calls
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Bachelor of Arts - Communication
University of California San Diego
La Jolla, CA06.2025
Associate of Arts - Communication
Los Angeles Pierce College
Woodland Hills, CA06.2023
Skills
- Verbal and written communication
- Relationship Building
- Customer Relations
- Employee Development
- Problem-Solving
- Microsoft Office
- Google Workspace
- Canva
Internships and School Activities
Irish Parliament, Mentor, 09/2024, 12/2024
- Assisted a member of Irish Parliament with assigned tasks
Mentor Collective, 04/2024-Present,
- Regularly communicated and met with mentees
- Assisted mentees with questions, concerns, and adjusting to the university environment
Interests
- Creating crocheted items and teaching others to crochet
- International travel
- Interior design and DIY home renovation
Timeline
Etsy Shop Owner and Operator
Miss Loops A Lot
04.2024 - Current
Front of House Trainer
StoneFire Grill
09.2022 - 06.2023
Front of House Team Member
StoneFire Grill
10.2021 - 09.2022
Bachelor of Arts - Communication
University of California San Diego
Associate of Arts - Communication
Los Angeles Pierce College