Nicole Knight
Novi,MI
Summary
Driven by a results-focused approach, I leveraged my training and mentoring abilities at Courtyard Manor Of Wixom to enhance team productivity and foster a positive work environment. Specializing in staff management and employee motivation, I consistently improved operational efficiencies and maintained high service standards, demonstrating both leadership and multitasking skills.
Overview
10
10
years of professional experience
Work History
Supervisor/ Med Tech
Courtyard Manor Of Wixom
05.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Assist residents with daily tasks such as showers, toileting, dressing, helping with meals.
- Administered medication to residents as scheduled and as needed.
Operations Lead
At Home
09.2017 - 04.2019
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Waitress
Nikolas BBQ
06.2014 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
South Lyon High School
South Lyon, MI06.2001
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor/ Med Tech
Courtyard Manor Of Wixom
05.2019 - Current
Operations Lead
At Home
09.2017 - 04.2019
Waitress
Nikolas BBQ
06.2014 - 08.2017
High School Diploma -
South Lyon High School
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