Nicole Koralewski

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Operated cash registers to process customer payments.

• Investigated any discrepancies between client's stated needs and actual coverage requirements.
• Responded promptly to customer inquiries regarding billing issues or policy updates.
• Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.

• Developed and implemented strategic plans to increase sales in existing national accounts.
• Negotiated contracts with customers on price, delivery terms, payment terms and other contractual issues.
• Analyzed customer feedback to develop new strategies for increasing customer satisfaction levels.

As a Senior Account Director: I work in collaboration with My Clients to help
develop strategic direct-marketing programs from conception to in-home. My
strength is in optimizing return on investment for clients from small Companies
to Fortune 500 retail giants.
Specialties
Direct Marketing, Multichannel Marketing, Direct Mail, CRM, Data Driven communications.

Led strategic sales efforts for Fortune 500 Company and Sales representation
with several major Companies

*Achieved over $24 million in sales personally,
encompassing direct mail, commercial print, POP, catalogs, proprietary
technology and literature management systems in top sales year.

*Provided
workflow and technology solutions to assigned accounts cross-selling to other
groups within Corporation generating value add revenue, leading to additional
bonuses

*Exceeded sales targets each year. Sales Professional of the Year
2010.

*Parlayed technical production knowledge in delivering a convincing
consultative sales approach within all inter-departments with clients, including
Executive level.

*Accomplished 4th quarter deficit with a single order of $6.3
million from client.

**Largest single client 1 time order for product and service for our Sales group. Client based decision on trust, service history and loyalty rather than price. *Managed
RFPs, contracts, and sales presentations and led all meetings

• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Implemented policies to reduce cost and eliminate waste.
• Sourced vendors, built relationships, and negotiated prices.
• Identified and targeted critical procurement issues, saving over $3.2MM average per year.
• Facilitated resolution of vendor disputes and discrepancies.