Nicole Kotar
Billings,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Office Manager
Murdock Family Dentistry
Billings, MT
01.2024 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Director of Community Life
St.John’s United
Billings, MT
03.2021 - 01.2024
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained master calendar and relevant records.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
Certified Nursing Assistant
Billings Clinic- Billings MT
Billings,MT
10.2020 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Administrative Assistant
Hands 2 Help
Cody, WY
09.2016 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Vet Assistant
Red Barn Vet
Powell, WY
03.2016 - 04.2017
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
Education
Pre Requisites -
Northwest College
Powell, WYSkills
- Data Entry
- Leadership Communications
- Manage Events
Timeline
Office Manager
Murdock Family Dentistry
01.2024 - Current
Director of Community Life
St.John’s United
03.2021 - 01.2024
Certified Nursing Assistant
Billings Clinic- Billings MT
10.2020 - 05.2021
Administrative Assistant
Hands 2 Help
09.2016 - 10.2020
Vet Assistant
Red Barn Vet
03.2016 - 04.2017
Pre Requisites -
Northwest College