Nicole Koza

Demonstrated enthusiasm and in -depth knowledge of the menu, enhancing the overall dining experience. Provided exceptional customer service by managing telephone inquiries and processing financial transactions efficiently. thrived in a fast-paced environment, supporting multiple areas of restaurant operations to ensure smooth service.

Cultivated warm relationships with regular customers.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Served food and beverages promptly with focused attention to customer needs.

Contributed to archaeological excavations, assisting in the discovery and documentation of significant cultural artifacts. operated Trimble GPS devices and other field equipment to record precise artifact locations and create detailed site maps. worked closely with the team to ensure accurate data collection and preservation of historical findings.

Managed high levels of call flow and responded to technical support needs.

Used ticketing systems to manage and process support actions and requests.

Developed and implemented preventive maintenance procedures.

Configured hardware, devices, and software to set up work stations for employees.