Nicole Kunard
Rockville,MD
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer, Hospitality Leader, Server, Bartender
Great American Restaurants, Coastal Flats
07.2021 - 11.2022
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Increased bar revenue through development and marketing of featured cocktails.
- Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- provided genuine hospitality to all guests in a fast paced enviornment
- increased sales thru product knowledge and upselling opportunities
- coached all employees on the floor and trained new staff
Manager
Teds Montana Grill
09.2015 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- reconciled daily cash functions
- responsible for ordering supplies and invoicing
- responsible for repair and maintenance
- oversee entire restaurant and attend to all guest needs and employee needs with genuine hospipatilty
Manager
Habitat For Humanity
01.2009 - 07.2011
- managed the Habitat Restore
- Increased sales by 32% and helped fund the first Gaithersburg Habitat housing development
- attended multiple public forums to speak on and educate the topic of Reduce, Re use, recycle
- managed volunteers and hours
- worked on Habitat job sites
- managed community relationships and donations and worked with the local community to solicit and obtain donations for Habitat for Humanity
Education
Associate of Science - Public Affairs
IUPUI
Indianapolis, INSkills
- verbal communication skills
- interpersonal communication skills
- Food Preparation and safety
- customer service
- team oriented
- organized
- multi-tasking
- problem-solving
- creativity
- profitable thinking
- attention to detail
Certification
serve safe certified food and allergies
serve safe certified alcohol
serve safe certified covid
Timeline
Trainer, Hospitality Leader, Server, Bartender
Great American Restaurants, Coastal Flats
07.2021 - 11.2022
Manager
Teds Montana Grill
09.2015 - 07.2021
Manager
Habitat For Humanity
01.2009 - 07.2011
Associate of Science - Public Affairs
IUPUI
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